Account Manager – Scheduling for Fire Protection Services
Position Summary:
This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support other office functions.
Essential Duties and Responsibilities:
- Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
- Responsible for creating work orders, providing status to customer and following up with technicians.
- Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
- Complete contract paperwork and QC paperwork.
- Schedule sub-contractor work.
- Work with technicians to ensure all paperwork is completed properly within the designated time.
- Maintain appointment schedules.
- Order material and equipment.
- Receive material/equipment and issue material and equipment to technicians.
- Complete daily reports.
- Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
- Conduct physical inventory.
- Act as a liaison between Sales, Project Managers and technicians.
- Other duties as assigned.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
- Commission pay
Work Location: In person
