Description:
Fort Mill, SC
At The TownePlace Suites by Marriot Fort Mill, we pride ourselves on delivering exceptional service and Gracious Hospitality. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork.
Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting.
Responsibilities
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Greet guests upon arrival with a warm and friendly demeanor
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Manage check-in and check-out processes efficiently.
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Handle guest inquiries and provide information about hotel services and local attractions.
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Maintain accurate records of guest reservations and billing information.
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Operate phone systems to manage incoming calls and direct them appropriately.
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Assist with special requests or accommodations to enhance the guest experience.
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Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
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Address any guest complaints or concerns promptly and professionally.
Requirements:
- Previous experience in front desk operations or hospitality is preferred.
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Strong phone etiquette and communication skills are essential.
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Familiarity with hotel management software is a plus.
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Bilingual abilities are highly desirable to accommodate diverse guests.
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Ability to work flexible hours, including weekends and holidays as needed.
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Excellent organizational skills with attention to detail.
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A passion for providing outstanding guest services in a resort or hotel environment
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Basic computer skills
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Cash Handling
