Mobile Service Advisor
Haselwood Auto Group is the largest auto group in the Kitsap Peninsula, and we are excited to expand our service offerings through GM's MobileService+ program. This innovative door-to-door service brings dealership-quality maintenance and repair services directly to customers at their home, workplace, or other convenient locations. Supported by GM and delivered by trained dealership professionals, MobileService+ provides the convenience customers demand while maintaining the expert service they expect from our dealerships.
The Mobile Service Advisor serves as the primary point of contact for customers utilizing our MobileService+ program. This position is responsible for coordinating service appointments, consulting with customers regarding maintenance and repair needs, preparing accurate estimates, obtaining approvals, and ensuring clear communication throughout the service process.
The Mobile Service Advisor works closely with mobile technicians, parts departments, and service teams to ensure a seamless and convenient experience for every customer. Responsibilities include maintaining service schedules, documenting repair orders, providing service updates, and reviewing completed work and charges with customers.
Requirements
- High School diploma or equivalent.
- One (1) year of automotive service advising, automotive sales, or related customer service experience preferred.
- Automotive Service Excellence (ASE) certifications preferred.
- Strong customer service, communication, and sales skills.
- Ability to consistently meet or exceed performance goals.
- Valid, unrestricted driver's license with a clean driving record for at least three (3) years.
- Ability to work independently and manage customer relationships effectively.
What We Offer
We offer an extremely competitive pay plan that rewards experience, performance, and customer satisfaction. This position provides excellent growth opportunities, ongoing training, and the opportunity to be part of an innovative service program that is transforming the customer experience.
Successful candidates must pass a background check, drug screening, and motor vehicle records check prior to employment.
Benefits
- Commission-Based Pay: $45,000–$80,000 annually. Actual earnings will vary based on individual performance, experience, and qualifications.
- Weekly pay
- 401K with employer match up to 50% of 5%
- Medical, Dental, Life & Vision Insurance starting first of the month after hire!
- Paid Vacation after 90 days of employment
- Sick Leave that is accrued at the rate of 1 hour per 40 hours worked
- Employee Wellness Program
- Employee Assistance Program for all employees
- Employee Vehicle Purchase Program
- Employee Discount
- Employee Referral Program
In accordance with RCW 49.44.240 this position is identified as Safety Sensitive and is subject to pre-employment drug screening including cannabis.
We look forward to meeting you!
Apply today
https://www.haselwoodautogroup.com/ (https://www.haselwoodautogroup.com/)
Equal Opportunity Employer
#advisor #automotive #parts #sales #customerservice #mobile
Required
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1 year(s): Service advisor experience, manufacturer training or demonstrated technical expertise.
Preferred
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Automotive Service Excellence (ASE) Certifications preferred.
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Experience as a sales representative, consistently meeting or exceeding targets.
Required
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Selfmotivation
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Adaptability
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Ability to Work Under Pressure
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Computer Skills
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Active Listening
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Teamwork Skills
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Communication Skills
Required
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Team Player: Works well as a member of a group
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Enthusiastic: Shows intense and eager enjoyment and interest
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Required
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Self-Starter: Inspired to perform without outside help
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Goal Completion: Inspired to perform well by the completion of tasks
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
