Job Summary:
We are seeking a dependable and hardworking Warehouse Associate & Customer Service Representative to join our dynamic team. This dual-role position is primarily focused on warehouse operations — picking, packing, shipping, receiving, and inventory management, including lifting items up to 75 lbs — while also supporting customer interactions through phone calls and emails as needed. The ideal candidate will be safety-minded, detail-oriented, and committed to keeping the warehouse running efficiently while delivering an exceptional customer experience when called upon.
Key Responsibilities:
Warehouse Operations:
- Pick, pack, and prepare orders for shipping according to company standards.
- Load and unload shipments, ensuring proper handling of materials.
- Receive inbound freight, verify contents against purchase orders, and put away stock accurately.
- Conduct regular inventory counts and update stock records.
- Maintain a clean, safe, and organized warehouse environment.
- Safely operate warehouse equipment, such as forklifts and pallet jacks, as needed (training provided if required).
- Assist with staging and preparation of large or multi-box items for freight shipments.
Customer Service:
- Answer incoming calls and respond to customer inquiries with professionalism and accuracy during peak times or as coverage is needed.
- Manage customer communication via email, providing timely and effective resolutions.
- Process orders, track shipments, and provide updates to customers.
- Maintain accurate records of customer interactions in the CRM system.
Requirements:
- High school diploma or equivalent.
- Prior experience in warehouse operations and/or customer service is preferred.
- Ability to lift and move items up to 75 lbs safely and efficiently on a regular basis.
- Comfortable standing, walking, bending, and lifting for the majority of the workday.
- Strong attention to detail and commitment to accuracy in picking, packing, and inventory tasks.
- Solid verbal and written communication skills.
- Proficient in Microsoft Office Suite and comfortable learning new systems.
- Ability to multitask and thrive in a fast-paced environment.
- Commitment to maintaining a safe and respectful workplace.
Schedule:
- Full-time position with shifts that may require occasional weekend or overtime work based on business needs.
Benefits:
- Competitive pay.
- Paid time off and holidays.
- Opportunities for growth and cross-training within the company.
Join our team and play a key role in keeping our warehouse running smoothly and our customers taken care of. If you are a team player who takes pride in hands-on work, we encourage you to apply!
Pay: $25.00 per hour
Benefits:
Work Location: In person
