The Night Auditor is responsible for providing exceptional guest service during the overnight shift while ensuring the accuracy and integrity of the hotel's daily financial transactions. This role combines front desk responsibilities with accounting functions, balancing daily revenue, preparing financial reports, and maintaining the safety and security of the resort throughout the night.
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Welcome guests with a friendly, professional, and positive attitude.
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Complete guest check-ins and check-outs efficiently and accurately.
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Respond promptly to guest requests, questions, and concerns.
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Handle reservations, room assignments, and modifications.
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Process payments and maintain accurate guest accounts.
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Resolve guest issues independently whenever possible, escalating when necessary.
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Deliver a personalized hospitality experience that exceeds guest expectations.
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Perform the nightly audit process according to company procedures.
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Balance daily revenue from all departments, including Front Office, Restaurants, Bars, Marina, Retail, and other revenue outlets.
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Verify room rates, packages, taxes, discounts, and billing accuracy.
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Reconcile credit card transactions, and other payment methods.
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Generate and distribute required daily financial and operational reports.
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Investigate and resolve discrepancies before closing the business day.
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Prepare shift paperwork and ensure accurate recordkeeping.
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Monitor the hotel throughout the overnight hours.
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Answer incoming phone calls and assist guests professionally.
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Coordinate with Security and Engineering regarding guest needs or emergencies.
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Complete overnight property walkthroughs as required.
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Maintain cleanliness and organization of the front desk and lobby.
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Prepare arrivals for the following day, including room assignments and key packet preparation.
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Ensure lobby coffee and guest amenities are stocked when applicable.
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High school diploma or equivalent required.
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Previous hotel front desk or night audit experience preferred.
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Hospitality or customer service experience strongly preferred.
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Basic accounting or bookkeeping knowledge preferred.
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Experience with hotel property management systems (MEWS preferred).
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Experience with Microsoft Office, particularly Excel.
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Strong mathematical and analytical skills.
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Excellent verbal and written communication skills.
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Ability to work independently with minimal supervision.
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Outstanding customer service and interpersonal skills.
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Strong attention to detail and organizational skills.
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Ability to multitask in a fast-paced environment.
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Professional appearance and demeanor.
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Sound judgment and problem-solving abilities.
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Ability to maintain confidentiality.
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Comfortable working overnight hours, weekends, and holidays.
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Ability to remain calm during emergency situations.
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Stand and walk for extended periods.
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Lift up to 25 pounds occasionally.
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Bend, reach, and climb stairs as needed.
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Operate standard office equipment and computer systems.
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Ability to work overnight shifts for extended periods.
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Overnight shift, typically 11:00 PM – 7:00 AM.
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Must be available to work weekends, holidays, and special event nights.
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Overtime may be required based on business needs.
A successful Night Auditor consistently delivers exceptional overnight guest service while completing the audit accurately and on time. They maintain financial accuracy, communicate effectively with the day team, proactively resolve guest concerns, and help ensure the resort is safe, secure, and prepared for the next business day.
At SkyBeach Resort, our Night Auditors are more than overnight front desk associates—they are trusted hosts, problem-solvers, and stewards of both the guest experience and the resort's financial integrity.
