Western I.T. is an established managed IT service company specializing in cloud based network deployments for businesses across the US and Canada.
We are currently looking for a level 2 help desk/support technician to join our team in our new Michigan office.
Employee will be responsible for remote support of various customer sites and networks.
Responsibilities include, but are not limited to:
- Enterprise Remote Help Desk Support
- Account Moves, Adds and Changes
- Customer Assistance and Service
- Level 1&2 Desktop, Server and Network Troubleshooting
- Ticket Escalation to Senior Staff
At least 5 years of technician experience required. Certification/degree in related field required.
Must have experience and be familiar with:
- Windows Server and Desktop administration
- M365 administration
- Azure and Active Directory
- Exchange and Outlook
- Network topology, design, programming and troubleshooting across multiple vendors
- Voice-Over-IP
- Direct troubleshooting with customers in a professional and courteous manner
Employee must hold a valid drivers license in good standing. Vehicle required, mileage paid for business use.
International travel between the US and Canada is required. Candidate must be admissible to Canada.
Health benefits program available.
Work Remotely
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to take a required skills test as part of the interview process?
- I understand that this is NOT a remote position and requires me to be physically present in Troy, MI. Indicate Yes or No.
Experience:
- Technical Support: 5 years (Required)
Language:
License/Certification:
- Driver's Licence (Required)
Willingness to travel:
Work Location: In person
