Job Summary:
The Sample Specialist is responsible for assembling and fulfilling sample requests generated by website, email or phone calls. This role is designed to coordinate with sales assistants and project managers to ensure appropriate selections are made throughout the development of projects within the assigned team.
Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Arrive to work on time as scheduled, prepared to be productive, knowledgeable, engaging, and helpful.
- Provide exceptional customer service always. Make it a priority to be courteous, friendly, helpful, and prompt to our clients, vendors, guests, and teammates.
- Communicate with customers regarding requested samples including but not limited to usage, availability of samples, and customization or alternative options.
- Pulling, entering, packing, and shipping sample requests.
- Sourcing and ordering samples as directed, documenting submittal samples, and sample follow-up.
- Entering sample requisitions and monitoring / tracking progress to fulfill outstanding requests.
- Reviews all communications and requests with project management staff on a daily basis.
- Update staff / materials team when notified of discontinued products.
- Create projects, add contacts, update address changes and project statuses in Netsuite when notified.
- Date stamp incoming custom samples and update when rejected or approved by client.
- Participate in weekly sales meetings to discuss daily workload, objectives, challenges, and triumphs.
- Assist Materials team as needed in replenishing samples on the shelf.
- Adhere to company policies, processes, and procedures.
- Work safe always. Follow all required safety guidelines including incident reporting procedures.
- All other duties as assigned.
Position requirements:
- Technical Capacity
- Ability to work both independently and jointly
- Communication proficiency
- Teamwork Orientation
- Ethical Conduct
- Collaboration
- Computer Literacy
- Safety Minded
- Must be able to work evenings and weekends as needed or required.
- Ability to change and adapt to a fast-moving business environment, technology changes, and product advancements and requires an open mind and flexibility to be successful.
Supervisory Responsibility
This position does not directly supervise any employees.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phone, photocopier, filing cabinet and fax machine. While performing the duties of this job, employee may occasionally attend corporate events or client meetings in other work environments such as warehouse, quarry, or construction site, etc., and should abide by all safety standards set forth by that location.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds with aid. Specific vision abilities required by this job include hearing, close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel
Travel is not expected for this position.
Required Education and Experience
- Must have a GED or high school diploma.
- Organization, time management skills, able to meet deadlines
- Strong independent problem-solving skills
- Good customer services and interpersonal skills
- Ability to handle a high volume of transactions
- PC / IOS proficiency and MS Office experience, Outlook, Word, Excel
Additional Eligibility Qualifications
None.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Commuter assistance
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Ability to Commute:
- Portland, OR 97202 (Required)
Ability to Relocate:
- Portland, OR 97202: Relocate before starting work (Required)
Work Location: In person
