Join Our Elite Team at Akemē Sports Rx!
Are you a pro at multitasking, a natural leader, and someone who loves keeping things running smoothly? Do you want to be part of a team that’s passionate about providing top-notch care and performance training to athletes? If so, Akemē Sports Rx is the place for you!
ABOUT US
At Akemē Sports Rx, we’re not just another clinic—we’re a community dedicated to helping athletes achieve their peak performance. Our boutique Sports Physical Therapy & Performance facilities offer a dynamic, supportive, and fun work environment where your skills will shine.
YOUR ROLE:
As our Client concierge, you'll be at the heart of our operations. You’ll manage key medical administrative tasks, ensure our clinics run like a well-oiled machine, and provide exceptional customer service that makes every client feel like a VIP.
What You’ll Do:
- Client Communication: Be the friendly face and voice of Akemē, warmly greeting clients, answering their questions, and ensuring they have an exceptional experience from start to finish.
- Scheduling & Appointment Management: Keep our schedules in top shape by managing appointments, updating the EMR system, and working closely with our therapists to maximize availability.
- Administrative Support: Handle important tasks like maintaining patient charts, managing faxes, and coordinating with the billing department.
- Insurance Verification: Verify insurance benefits, update records, and communicate key information to clients—keeping everything transparent and hassle-free.
- Client Engagement: Build and maintain positive relationships with our clients by following up on missed appointments and addressing any concerns with care.
- Training & Development: Lead by example as you train and mentor new team members, ensuring they’re up to speed on clinic protocols and our high customer service standards.
- Lead Team Meetings: Gather and present weekly data, keep everyone on track with meeting recaps, and assign tasks to keep our team focused and productive.
- Performance Division Management: Assist in managing our performance division by confirming group training attendance, scheduling sessions, and pulling reports.
- Performance Team Communication: Keep our trainers in the loop by managing session bookings and updates—ensuring everyone is on the same page.
- Bring the Energy: Keep the atmosphere lively and positive with your enthusiasm and team spirit!
What We’re Looking For:
- Experience: You’ve got a background in medical administration or customer service and you know how to keep things organized. 2+ Years
- Leadership Skills: You’re a natural leader who can motivate a team, delegate tasks, and maintain a positive work environment.
- Communication: Your communication skills—both verbal and written—are top-notch, and you’re great at building professional relationships.
- Organization: You have a keen eye for detail, and you’re a pro at juggling multiple tasks and priorities.
- Customer Service Focus: You’re dedicated to providing the best possible experience for our clients, every single time. 2+years
- Tech-Savvy: You’re comfortable with office software, EMR systems, and scheduling tools.
- Flexibility: You thrive in a fast-paced environment and can adapt to changing priorities.
- Bi-lingual: While not required, being bi-lingual Spanish and English is a plus!
- Education/Certification: You have a background in office administration, healthcare administration, or a related field.
Why Join Us?
At Akemē Sports Rx, you’ll be part of a team that’s dedicated to excellence, both in the care we provide and the work environment we cultivate. If you’re looking for a role where you can make a real impact while working with a fantastic team, we’d love to hear from you!
Benefits We Offer:
- Health Insurance
- Paid Time Off
- IRA Plan
- Continuing Education Reimbursement
- Employee Discount Program
- Gym membership in facility
Apply today and be a key player in our mission to deliver elite quality care to the athletic community in the Miami / Broward area.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Life insurance
- On-site gym
- Paid time off
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 2 years (Required)
Ability to Commute:
- Davie, FL 33328 (Required)
Work Location: In person
