Salary: $34.99 - 35.00 per hour + none
Reference: AB_4970034
About the Role We are seeking a dedicated and communicative Switchboard Operator to join our onsite healthcare team. In this role, you will be the first point of contact for many patients, visitors, and staff. You will be responsible for placing, receiving, and routing a high volume of calls through an electronic switchboard system, while also providing crucial support during facility emergencies. The ideal candidate is patient, courteous, and highly capable of multitasking in a fast-paced environment with frequent distractions. Key Responsibilities Call Management: Answer, process, and accurately route a high volume of calls using an electronic key or switchboard system. Provide telephone directory assistance and accurately take and relay messages. Emergency Response: Act as a critical communications hub by implementing the facility's response protocols for all emergencies, drills, and hospital codes as directed. Staff Scheduling: Manage and maintain highly accurate schedules for all on-call staff members to ensure seamless facility operations. Visitor Assistance: Greet, direct, and occasionally escort visitors in a welcoming and professional manner. Provide general information to both callers and walk-in visitors. Required Qualifications & Skills Education: High School diploma or equivalent is required. Experience: A minimum of 1 year of experience as a telephone operator or in a high-volume customer service role. Communication: strong English language skills (both verbal and written). Must possess the ability to communicate clearly, accurately, and professionally. Interpersonal Skills: strong conflict management skills, with a demonstrated ability to handle interactions with patience and courtesy. Adaptability: Proven ability to manage multiple tasks simultaneously while maintaining focus and composure in a busy environment with numerous distractions. Technical Proficiency: Working knowledge of Windows-based computer programs, database navigation, and standard email systems.
salary: $34.99 - $35 per hour
shift: First
work hours: 7 PM - 7 AM
education: High School
Responsibilities
Call Management: Answer, process, and accurately route a high volume of calls using an electronic key or switchboard system. Provide telephone directory assistance and accurately take and relay messages.
Emergency Response: Act as a critical communications hub by implementing the facility's response protocols for all emergencies, drills, and hospital codes as directed.
Staff Scheduling: Manage and maintain highly accurate schedules for all on-call staff members to ensure seamless facility operations.
Visitor Assistance: Greet, direct, and occasionally escort visitors in a welcoming and professional manner. Provide general information to both callers and walk-in visitors
Skills
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English language
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inter-personal communication
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conflict management
Qualifications
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Years of experience: 1 year
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Experience level: Experienced
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
