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Position Overview
We are seeking a seasoned and driven HOA Community Manager to join our leadership team. This senior-level role is designed for an accomplished HOA professional who not only excels at managing complex community portfolios but also brings an established book of business — transitioning their existing HOA client relationships to our firm.
The ideal candidate is a polished, people-first leader with deep expertise in homeowner associations, board relations, vendor coordination, and community administration. They bring credibility, strategic thinking, and a track record of exceptional client retention to everything they do.
What Sets This Role Apart
- Designation with commensurate compensation and authority
- Competitive referral bonus program that rewards your business development efforts and client growth contributions
- Supervisory responsibility over Assistant Manager/s
- Direct influence on company growth, operations, and service standards
Primary Responsibilities
Portfolio & Client Relationship Management
- Manage a diverse portfolio of homeowner associations including planned unit developments, condominiums, townhomes, and apartment communities
- Serve as the primary point of contact for Boards of Directors, homeowners, vendors, and internal departments
- Identify and pursue new HOA business opportunities, building and expanding our client portfolio through proactive business development
- Build and maintain strong, long-term client relationships to drive retention and satisfaction
- Guide and advise Boards of Directors in making sound, prudent, ethical, and lawful business decisions
- Maintain in-depth knowledge of governing documents, CC&Rs, HOA operating procedures, and California HOA regulations
Meetings & Community Communication
- Schedule, prepare for, and facilitate Board and committee meetings (approximately 7–8 meetings monthly)
- Attend Board meetings, annual meetings, executive sessions, hearings, and other required meetings per the Management Agreement
- Review meeting minutes and ensure proper follow-up on action items, violations, vendor assists, and accounting matters
- Prepare and distribute agendas, board packets, election materials, notices, community emails, and homeowner correspondence
- Draft memo letters, project notices, violation letters, architectural approval/denial letters, and other association communications
- Respond promptly and professionally to all homeowner, resident, and Board inquiries
Maintenance, Work Orders & Vendor Coordination
- Oversee and coordinate property maintenance, repairs, inspections, and vendor services to ensure timely resolution
- Conduct regular property inspections to identify maintenance, safety, or rule enforcement concerns
- Create, track, follow up on, and close work orders to ensure timely completion
- Obtain vendor proposals, coordinate bids, and manage project communications and timelines
- Manage vendor relationships and ensure performance meets service expectations and deadlines
Violations, Compliance & Architectural Review
- Oversee architectural application reviews, rules enforcement, claims administration, and maintenance coordination
- Review site inspection findings and determine appropriate response: violation, work order, or vendor assist
- Prepare, review, and distribute violation letters with accuracy and proper documentation
- Coordinate annual elections in compliance with governing documents and California HOA regulations
Financial & Administrative Responsibilities
- Review and approve accounts payable invoices with supporting documentation for Board approval
- Assist with budget preparation, reserve projects, and financial reviews with the Board
- Collaborate with accounting on homeowner account concerns, collections, delinquencies, and invoice processing
- Maintain organized association records, management files, and digital documentation systems
- Ensure community fact sheets, records, and company systems are consistently updated and accurate
Leadership & Team Development
- Supervise, mentor, and support Community Managers and Assistant Managers
- Provide senior-level guidance and serve as an escalation point for complex client situations
- Delegate and coordinate workflow efficiently across the team
- Promote a collaborative, professional, and high-performance team culture
- Partner with leadership on operational improvements, best practices, and service quality initiatives
Required Qualifications
- 8–10+ years of HOA or property management experience
- Demonstrated success in HOA business development, including prospecting, building client relationships, and growing a managed portfolio
- Strong client relationship management skills with a track record of retention and satisfaction
- Excellent written and verbal communication skills
- Exceptional attention to detail, critical thinking, and problem-solving abilities
- Proven leadership and team supervision experience, including managing other managers
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook, Publisher)
- Knowledge of California HOA operations, regulations, and governing documents
Preferred Qualifications
- Experience with HOA management software platforms
- Professional designation (CMCA, AMS, PCAM or equivalent)
- Prior experience in a senior or lead management role within a property management company
Pay: $150,000.00 - $160,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in San Jose, CA 95126
