Claimify is the leading tech-enabled fulfillment partner offering innovation solutions to the disability insurance industry. A privately owned, independent company, Claimify builds a bridge between people receiving disability benefits and insurers providing those benefits. With unique disability insurance offerings, such as Benefit Validation, Settlement Facilitation, and Social Security Disability Cleartrack, Claimify is paving the way with mutually beneficial solutions for insurers and claimants.
We offer a dynamic work environment and the opportunity to be part of a positive change in the disability insurance realm. You will be a core member of our team as we grow the company, and you will have ample opportunity for growth based upon your talents and interests. Claimify provides great benefits, competitive salaries and believes in building a strong and sustainable culture. We have a tenured management team from legal, insurance, and software industries who provide solid leadership and mentorship throughout the organization.
Job Title: Customer Care Coordinator - Full Time - Non-Exempt
Reports to: Operations Supervisor
Job Summary:
Responsible for providing effective customer service by using excellent, in depth knowledge of the Social Security disability process, our company products and services as well as communicating effectively with team members within the department. The key to success in this role is the ability to work in a fast paced environment.
Essential Duties:
- Manage a high volume of calls
- Provide administrative support for awarded claims
- Investigate and resolve discrepancies in SSDI payments and award amounts
- Communicate regularly with government agencies to keep claims moving
- Build sustainable relationships of trust through open and interactive communication
- Educate clients on Social Security Disability Insurance; including but not limited to eligibility, entitlement and benefits
- Ensure clients questions are answered and their needs are met as they relate to the Social Security Disability process
- Keep records of claimant interactions, process necessary actions and file documents
- Handle claimant issues, provide appropriate solutions and alternatives
- Meet or exceed key performance indicators for call center functions and quality assurance
Education and Experience:
- Must have an associate’s degree or equivalent work experience in insurance, medical provider or the Social Security arenas (Social Security Administration, Disability Determination state agency, law firm or advocacy service organization are extremely helpful areas of experience, though not required)
- Must have at least 2 years of customer service experience
- Must have at least 1 year of either or a combination of:
- Salesforce experience
- Social Security experience
- Long Term Disability claims experience
Key Competencies
- Interpersonal skills, including intake/customer service
- Communication skills - verbal and written
- Problem analysis, problem-solving and critical thinking
- Attention to detail and accuracy
- Personal organization and accountability
- Data collection, entry and analysis
- Creativity
- Bilingual- English and Spanish
Compensation/Benefits
- Competitive Salary
- Generous paid vacation time and sick time
- 12 paid holidays
- Medical and dental insurance
- 401K
- Flexible work schedule to include remote work
- Room for growth
- LTD Benefits
- Volunteer Time Off
Company Overview
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: Remote
