Dermatology Medical Front Office Receptionist (Contract-to-Hire Part-time)

Houston Skin -
Pearland, TX

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Job Details

Part-time | Contract
$16 - $18 an hour
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Computer operation
Insurance verification
Phone communication
HIPAA
English
High school diploma or GED
Attention to detail
Productivity software
Phone triage
Medical receptionist
Time management

Full Job Description

Overview

Mays Dermatology is a private, physician-owned practice that is located in the Pearland area. The primary responsibilities of the bilingual Medical Front Office Receptionist are exceptional patient care and attention to detail. Primary job duties include patient check in/check out, review EMR to verify necessary information, including insurance verification, and that all signatures/documents have been obtained as well as enter new patient information and patient updates.

Front office staff are the first people patients talk to over the phone or see when entering our office. It's important to ensure that patients feel welcome to the practice. A professional, friendly and considerate attitude are essential.

Reports to the Office Manager and Owners

ESSENTIAL SKILLS AND ABILITIES:

· Experience working in a front desk position and/or medical office

· Excellent customer service skills REQUIRED

· Strong interpersonal and communication skills REQUIRED

· Experience with insurance verification PREFERRED

· Previous Dermatology and E Clinical works (eCW) experience PREFERRED

· Bilingual in English and Spanish PREFERRED

· Treats patients and co-workers with respect

· Ability to work well as a team member

· Good problem-solving skills

· Takes initiative, reliable and punctual

· Empathetic with patients' needs and concerns

· Well organized and attentive to detail

· Professional and friendly attitude

· Able to work effectively and efficiently in a fast-paced environment

· Able to manage multiple tasks simultaneously and excels under pressure

· Able to work in a high call volume office

· Ability to effectively triage calls from patients to ensure appropriate scheduling

· Ability to utilize solid time-management and prioritize tasks

· Computer knowledge, including Microsoft office suite

· Handles constructive criticism

RESPONSIBILITIES

Patient Check In/Check Out

· Welcoming and greeting all patients and visitors, in person or over the phone with polite and proper etiquette.

· Provide new patient with New Patient Forms, or if patient hasn't been seen in 1 year or more, they will fill out an updated demographics form

· Collect photo ID and verify patient demographics

· Ensure patient intake forms are completed correctly

· Update/collect patient insurance card and verify insurance eligibility

· Scan documents and assign to the appropriate location

· Accompany patient to exam/procedure room, if needed

· Process payments, collect copays, deductibles, self-pay monies or outstanding balances

·Check out patients (collect payments, if needed; schedule follow up appointments, etc.)

Administrative

· Completes visits and notes in EMR and updates data. Ensures insurance and patient documents are uploaded, appropriately.

· Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment

· Checks phone messages and returns calls in a timely manner

· Provides backup support on telephones by answering central telephone system and directing calls accordingly

· Assist in general office duties and other duties as required

· Check mail, email, and fax regularly

· Multitasking between phone calls, registering new patients, etc.

· Maintain a complete on-going working knowledge of skincare terminology

· Address patient queries (via email, phone or in-person)

· Monitor physicians' schedules

· Maintain patient flow (checking patients in and out, confirming appointments, filling in cancellations, etc.)

· Attend all office meetings as scheduled

· Verifies Insurance Benefits prior to patient visits

· Create Slips in advance

· Comply with state and federal regulations and have a general understanding of HIPAA guidelines

Appointment Scheduling

· Schedule medical and cosmetic appointments using approved clinic management computer system

· Conducts daily review of schedule status for the remainder of the week and the following two weeks

· Schedules all appointments with the appropriate physician

· Confirms appointment if they are not confirmed though the automated system

· Cancels and reschedules appointments as necessary; conducts follow-up on no-shows

· Communicates with patients utilizing approved online systems

Miscellaneous Duties

· Maintain a professional appearance (nails at appropriate length, tattoos covered, uniform neat etc.)

· Inspects reception room for neatness

· Sanitize and clean lobby at the end of the day - Clean during the day if needed - At the end of the day tidy the magazine table

· Performs other duties as assigned

Schedule: Part-time (contract-to-hire), varies days Monday through Friday.

Pay: $16.00 - $18.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Medical receptionist: 1 year (Required)
Insurance verification: 1 year (Required)
Dermatology OR eCW: 1 year (Required)

Language:

English and Spanish fluently (Preferred)

Willingness to travel:

50% (Preferred)

Work Location: In person

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