Service Field Engineer
Civan Lasers, Inc.
Location: Greenfield, Indiana (Onsite))
Role Type: Full-time
Reports To: System Engineer
About Civan Lasers
Civan Lasers is a global leader in advanced laser technology and the inventor of the Dynamic Beam Laser (DBL), a breakthrough platform that enables real-time control of high-power laser beams. Our systems are deployed worldwide in industrial manufacturing, research, defense, and advanced materials processing applications.
As we continue expanding our North American operations, we are seeking a hands-on Service Field Engineer to support installation, maintenance, troubleshooting, and repair of our laser systems across customer sites and our Greenfield service center.
Position Summary
The Service Field Engineer will be responsible for supporting the full lifecycle of Civan laser systems after delivery, including installation, commissioning, preventive maintenance, troubleshooting, repairs, upgrades, and customer technical support.
This role requires a highly technical individual who can work independently at customer sites, coordinate with global engineering teams, and lead service activities from planning through execution. The position combines field service, technical support, logistics coordination, documentation improvement, and spare parts management.
The ideal candidate is hands-on, organized, customer-focused, and comfortable working with complex electro-optical, electrical, mechanical, and software-based systems.
Key Responsibilities
Field Service & Repairs
- Diagnose, troubleshoot, and repair Civan laser systems at customer facilities and the Greenfield Service Center.
- Lead corrective maintenance activities and return systems to operational status as quickly as possible.
- Perform preventive maintenance, inspections, upgrades, and system health assessments.
- Document service activities and maintain detailed service records.
Installation & Commissioning
- Lead installation, startup, and commissioning of new laser systems.
- Coordinate installation schedules with customers, integrators, and internal teams.
- Verify system performance and acceptance criteria during commissioning.
- Conduct customer operator and maintenance training during system handover.
Remote Technical Support
- Provide remote troubleshooting support to customers via phone, email, and online tools.
- Assist customers in diagnosing issues and implementing corrective actions remotely whenever possible.
- Escalate technical issues to global engineering teams when required.
Service Project Management
- Plan and coordinate service trips, customer visits, and installation projects.
- Develop service schedules and work plans with customers.
- Coordinate logistics, travel requirements, and service resources.
- Support major customer shutdowns, upgrades, and planned maintenance projects.
Spare Parts & Service Readiness
- Maintain service inventory and spare parts stock at the Greenfield Service Center.
- Work with global service teams to identify critical spare parts requirements.
- Manage field service tool kits and ensure equipment is calibrated and ready for deployment.
- Support spare parts forecasting and inventory planning.
Documentation & Training
- Provide feedback to documentation and engineering teams regarding service procedures, manuals, and training materials.
- Identify gaps in technical documentation and recommend improvements.
- Support development of service procedures, troubleshooting guides, and training content.
- Participate in technical training programs and maintain current product knowledge.
Cross-Functional Collaboration
- Work closely with engineering, manufacturing, applications, and global service teams.
- Support continuous improvement efforts based on field experience.
- Share lessons learned and best practices across the organization.
- Assist in developing service standards and operational processes for North America.
Qualifications
Required
- Associate's or Bachelor's degree in Engineering, Engineering Technology, Electronics, Mechatronics, Laser Technology, or related technical field.
- Strong troubleshooting skills involving electrical, mechanical, and control systems.
- Experience working directly with customers in a technical support role.
- Willingness to travel extensively throughout North America.
- Valid driver's license and ability to travel internationally when required.
Preferred
- Experience with industrial laser systems, fiber lasers, or photonics equipment.
- Knowledge of optical systems and laser safety practices.
- Experience supporting manufacturing or welding equipment.
- Prior experience leading equipment installations and commissioning projects.
Skills & Competencies
- Strong technical troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to work independently in customer-facing environments.
- Organizational and project coordination skills.
- Ability to manage multiple priorities and service activities simultaneously.
- Detail-oriented with strong documentation practices.
- Team player capable of collaborating across global organizations.
Physical Requirements
- Ability to lift up to 50 lbs.
- Ability to work around industrial equipment and manufacturing environments.
- Ability to stand, bend, climb ladders, and work in confined spaces when required.
- Ability to travel frequently and work flexible hours to support customer operations.
Pay: $61,533.94 - $74,105.38 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee stock purchase plan
- Health insurance
- Paid time off
Work Location: In person
