General Merchandise Department Manager

Hy-Vee Inc -
Robbinsdale, MN

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Job Details

Full-time
$21.00 - $26.25 an hour

Qualifications

Filing
High school diploma or GED

Full Job Description

Additional Considerations (if any):-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. <div><div><div><div><div><div><div>Job Description:</div></div></div></div></div></div></div>Job Title: GM Department ManagerDepartment: General MerchandiseFLSA: Non-ExemptGeneral Function:Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.Core Competencies<ul><li>Partnerships</li><li>Growth mindset</li><li>Results oriented</li><li>Customer focused</li><li>Professionalism</li></ul>Reporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Health Wellness Home, Store Operations, and PerishablesPositions that Report to you: GM Department EmployeesPrimary Duties and Responsibilities:<ul><li>Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.</li><li>Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.</li><li>Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.</li><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.</li><li>Makes an effort to learn customers’ names and to address them by name whenever possible.</li><li>Assists customers by: (examples include)<ul><li>escorting them to the products they’re looking for</li><li>securing products that are out of reach</li><li>loading or unloading heavy items</li><li>making note of and passing along customer suggestions or requests</li><li>performing other tasks in every way possible to enhance the shopping experience.</li></ul></li><li>Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.</li><li>Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.</li><li>Determines department goals with store director.</li><li>Determines weekly work schedule and establishes a daily work plan for the department.</li><li>Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.</li><li>Communicates with employees regarding sales and ideas.</li><li>Handles and satisfies customer issues.</li><li>Figures retail pricing and insures correct pricing.</li><li>Extends invoices, posts invoices, and oversees department bookkeeping procedures.</li><li>Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.</li><li>Conducts inventory of the department.</li><li>Plans displays, promotions, and determines pre-orders.</li><li>Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.</li><li>Understands and troubleshoots equipment and ensures maintenance is performed.</li><li>Maintains strict adherence to department and company guidelines related to personal hygiene and dress.</li><li>Adheres to company policies and individual store guidelines.</li><li>Reports to work when scheduled and works expected number of hours.</li></ul>Secondary Duties and Responsibilities:<ul><li>Ensures pricing is competitive in the market area.</li><li>Attends meetings and seminars and participates in continuing education.</li><li>Fills displays and works in the sales area.</li><li>Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.</li><li>Performs departmental duties as needed.</li><li>Assists in other areas of the store as needed.</li><li>Performs other job related duties and special projects as required.</li></ul>Supervisory Responsibilities:Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.</li><li>Ability to do arithmetic calculations involving fractions, decimals, and percentages.</li><li>Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.</li></ul>Education and Experience:High school diploma and one to three years of similar or related work experience.Physical Requirements:<ul><li>Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.</li><li>Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.</li><li>Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.</li></ul>Working Conditions:This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment.Equipment Used to Perform Job:Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.Financial Responsibility:Responsible for purchasing product for the department.Contacts:Has daily contact with suppliers/vendors, and the general public.Confidentiality:Has access to confidential information including pricing.The anticipated hourly starting wage for this position is $21.00 to $26.25 depending on experience.For information on company benefits visit <a target="_blank" href="https://www.hy-vee.com/corporate/careers/benefits/">Benefits | Hy-Vee</a>.<div><div><div><div><div><div><div>Are you ready to smile, apply today.</div></div></div></div></div></div></div>Employment is contingent upon the successful completion of a pre employment drug screen.

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