Job Description:
· The Catering Manager will plan weddings, galas, fundraisers and other social functions.
· Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach.
· Acquire referrals from existing accounts and clients.
· Continually target and prospect for new business through telemarketing, individual creativity, community involvement, relationship building and innovation.
· Maintain well-documented, accurate, organized, and up-to-date to serve client and employer in the most expedient, organized, and knowledgeable manner.
· Develop strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
· Promptly follow-up on all customer needs and inquiries in an efficient and expedient manner.
· Focus on revenue-producing activities and maximize selling time by dedicating time on direct sales efforts.
· Represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.
· Exhibit a positive team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel.
· Contribute to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.
· Actively participate community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.
· Produce and distribute formal hotel communication such as BEOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines as needed.
· Work closely as needed with the Banquet Manager and Banquet Captains to ensure and maintain levels of service.
· Greets customers at the start of every event. Make proper introduction and hand-off with the Event Operations team for the execution of details.
· Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
· Ability to operate independently and with a high degree of autonomy requiring excellent organization, time management skills and self-motivation.
· Perform other duties as assigned or deemed necessary by management.
Qualifications:
· Strong and effective sales skills.
· Highly developed customer service skills.
· Effective business writing and presentation skills.
· Reliable transportation and ability to make outside sales calls.
· Ability to work with clients to determine and anticipate needs of the event.
· Ability to work in a fast pace work environment.
· Ability to remain calm under pressure and deal with unexpected situations.
· Ability to work at a fast pace.
· Ability to remain calm under pressure and deal with unexpected situations.
Education and/or Experience:
· Catering Sales experience in a hotel is preferred with a proven track record of success.
· High school degree required, Bachelor’s degree in Hotel Management or related field preferred. Hilton and Delphi experience
· Working knowledge of Microsoft Office.
· Certified Meeting Planner (CMP) designation a plus, but not required.
Hours:
Typically: Tuesday - Saturday
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including some weekends, night shifts and/or holidays.
Pay: Up to $70,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Catering Sales: 1 year (Preferred)
- Hotel Sales: 1 year (Preferred)
Work Location: In person
