About the Role
Are you outgoing, detail-oriented, and thriving in a fast-paced environment? Our busy Collegetown Property Management Office is seeking an enthusiastic, accurate, and highly reliable Leasing Office Assistant to join our full-time team.
In this role, you will be a primary point of contact for our large portfolio of student apartments, providing exceptional customer service to over 500 student residents, parents, and prospective tenants. You will handle everything from leasing support and front-desk administration to hands-on seasonal operations.
Note: This is not a temporary or seasonal position. We are looking for a long-term team member who can commit for at least one year.
Key Responsibilities
Client & Resident Services
- Welcome visitors, answer general inquiries, and deliver top-tier customer service to student residents and prospective renters.
- Answer multiline phones, respond to email inquiries, and route calls promptly and professionally.
- Work comfortably and effectively with our core clientele of Cornell University students and families.
Leasing & Portfolio Management
- Learn our extensive apartment portfolio quickly to present available units clearly to prospective tenants.
- Conduct apartment showings and assist prospective renters through the leasing process to help successfully rent available units.
- Earn potential commissions on successful property rentals!
Administrative & Package Operations
- Perform accurate data entry, scanning, and digital document management using our property management software.
- Receive, track, sort, and distribute daily packages and deliveries to residents (requires lifting and moving packages).
Seasonal & Project Support
- Assist with key rental-cycle milestones, including key distribution during move-in/move-out seasons, staging apartments for video tours, and other operational projects.
Qualifications & Skills
- Experience: Previous experience in leasing, sales, or customer service/office administration preferred.
- Education: Associate degree or higher preferred.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and strong typing/data-entry accuracy required.
- Communication: Excellent verbal and written communication skills; comfortable interacting with diverse groups.
- Adaptability: High attention to detail with the proven ability to multitask in a fast-moving office environment.
- Schedule Flexibility: Willingness to work weekend hours during peak leasing seasons (primarily summer and fall).
Why Join Us?
- Stable, year-round full-time employment in the heart of Collegetown.
- Competitive base pay with commission opportunities on top of your hourly rate.
- A dynamic, active work environment where no two days are the same!
To Apply
Please submit your resume and a brief cover letter outlining your customer service/office experience and confirming your ability to make a minimum 1-year commitment.
Job Type: Full-time
Pay: $22.50 per hour
Benefits:
- Health insurance
- Paid time off
Experience:
- Microsoft Office: 2 years (Required)
Location:
- Ithaca, NY 14850 (Preferred)
Ability to Commute:
- Ithaca, NY 14850 (Required)
Work Location: In person
