Join Our Team as a Veterinary Client Coordinator
Are you passionate about helping people during some of the most difficult moments they experience with their pets? We’re looking for a compassionate, emotionally intelligent Veterinary Client Coordinator to serve as the bridge between our medical team and pet families in our fast-paced 24/7 emergency and specialty veterinary hospital.
In this unique client-facing role, you’ll provide guidance through treatment plans, explain medical estimates, assist with payment options, and support families during end-of-life decisions with empathy, professionalism, and kindness.
If you thrive in veterinary medicine, excel at communication, and want to make a meaningful difference every day, we’d love to meet you.
Schedule: Part-time, Saturday and Sunday from 2:00 PM to 2:00 AM.
Client Care & Financial Coordination
- Review and explain medical and surgical treatment estimates in a clear, compassionate manner.
- Help clients understand the veterinarian’s recommendations for diagnostics, treatments, and hospitalization.
- Discuss payment options and assist with financing applications such as CareCredit and Scratchpay.
- Collect deposits and process payments accurately and confidentially.
- Serve as the primary non-medical point of contact for families with hospitalized pets, providing updates on treatment plans, costs, and estimate revisions under veterinary direction.
Compassionate End-of-Life Support
- Guide families through the euthanasia process with empathy and professionalism.
- Explain what to expect during humane euthanasia and answer questions with sensitivity.
- Review cremation services, memorial keepsakes, paw prints, and aftercare options.
- Provide resources for families making quality-of-life decisions for aging or terminally ill pets.
- Prepare and maintain comfort rooms to provide a peaceful, respectful environment for families saying goodbye.
Hospital Collaboration
- Partner closely with emergency veterinarians, specialists, veterinary technicians, and client service teams to ensure seamless communication.
- Help resolve client concerns, financial challenges, and emotionally charged situations with patience and compassion.
- Maintain accurate documentation of treatment estimates, financial agreements, consent forms, and euthanasia authorizations within the practice management system.
Required
- 2–3 years of experience in a veterinary hospital, human healthcare setting, hospice, social work, counseling, or another client-focused medical environment.
- Excellent communication and customer service skills.
- Comfortable discussing medical estimates and handling large financial transactions.
- Strong emotional intelligence and the ability to remain calm during high-stress situations.
- Exceptional organizational skills and attention to detail.
- Ability to maintain professionalism while supporting grieving families.
Preferred
- Experience in an emergency or specialty veterinary hospital.
- Familiarity with veterinary software such as Instinct, Weave, Oliver, or other veterinary practice management systems.
- Training or certification in veterinary grief counseling, social work, hospice, or pet loss support.
Every day offers the opportunity to make a meaningful impact on both pets and the people who love them. As a Veterinary Client Coordinator, you’ll play an essential role in delivering exceptional client care while supporting our medical team during life’s most emotional moments.
Animal Emergency & Specialty Center of Chattanooga is a 24-hour Emergency and Referral facility. We are a one-of-a-kind specialty animal hospital comprised of a cohesive group of experts who values teamwork and client experience. Our hospital is a neighborhood partner and a trusted resource that has the tools to provide advanced diagnostics, evaluation, and treatment.
We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy.
Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga!
Equal Opportunity Employer Policy
Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
