ARES Technologies is committed to providing comprehensive, customized service to our customers while creating a professional and supportive workplace for our team. We offer a goal-oriented environment with structured training and clear expectations.
Job Summary
As a Customer Service Representative at ARES Technologies, you will be responsible for delivering excellent customer service, supporting sales, and building long-term customer relationships. This role requires strong communication skills, multitasking in a fast-paced environment, and a professional, solutions-oriented approach.
Responsibilities
- Manage a high volume of incoming calls
- Identify and assess customer needs to ensure satisfaction
- Build and maintain long-term customer relationships
- Provide accurate, valid, and complete information
- Handle customer complaints, offer appropriate solutions, and follow up to ensure resolution
- Maintain detailed records of customer interactions and transactions
- Process customer orders accurately and efficiently
- Follow established communication procedures, guidelines, and policies
- Communicate effectively with other departments
- Develop a thorough understanding of all products, services, and policies
- Stay current through ongoing training
Training & Compensation
- Up to Four weeks paid training period at $22.00/hour, during which the employee is expected to learn all core aspects of the business required to provide high-quality customer service.
- Two additional weeks on the floor to demonstrate performance that meets company quality standards.
- Upon successful completion of the four-week training and evaluation period, hourly pay will increase to $23.00/hour.
Job Details
Job Type: Full-time, Four 8-hour days
Work Location: In person
Shift: 8-hour shift, Day shift
Benefits
- 401(k)
- 401(k) matching
- Paid time off
Qualifications
Required:
- Fluent in English Speaking and Writing
- Associate degree or higher
- Two-hand typing with a minimum of 40 WPM
- Strong phone skills and active listening abilities
- Ability to multitask, prioritize, and manage time effectively
- Ability to relocate to Riverside, CA before starting work
Preferred:
- 1 year of sales experience
- Previous experience in customer service or sales
- Familiarity with CRM systems
- Bilingual in English and Spanish
Important Note:
- If your application is selected after the initial review, we will send you a link through Indeed to complete the evaluation tests. If you would like to take the test immediately after submitting your application, please copy and paste the following link into your browser: https://app.testgorilla.com/s/ovp702x5
- If your resume does not include three professional references, we will contact you after the initial review to request them.
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Application Question(s):
- If selected, a set of skills tests will be emailed to you, are you willing to complete the tests?
Language:
Work Location: In person
