Job Overview
We are seeking an energetic and dedicated Customer Service Representative Supervisor. In this role you will provde stellar customer service to residents/guests and assists Customer Service Representatives with guidance ensuring effective day-to-day operations. The individual filling this position has the responsibility of providing customer care and concern to the residents, guests, and vendors of APCP. Understanding and maintaining confidentiality within the 24-hour operation of the department. This position requires working a schedule that is varied and includes holidays
- Greets and screens incoming visitors in a professional manner and promptly processes requests or forwards requests to supervisor for review
- Responds to property owner inquiries and concerns in person or over the phone in accordance with POA rules and guidelines
- Directs concerns to appropriate manager for further attention when necessary.
- Receives payments from property owners/tenants
- Completes daily journal sheet by tallying payments received and ensuring that all daily deposits are secured
- Completes resident registration process
- Enters vehicle and access information into database in a timely and accurate manner
- Receives payments and accounts for the sale of all resident access cards
- Acts as a liaison with the security department and issues gate access passes for residents, guests and contractors within established guidelines
- Ensures that staffing needs are covered, and supervisor is present
- Ensures manager is up to date on anything that transpires in manager’s absence
- Partners with manager to train and update staff on change
APCPPOA is an equal opportunity employer. We make hiring decisions based solely on qualifications, merit, and business needs at the time. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. This job description does not constitute a contract and does not change at-will employment status. We are a Drug-Free Workplace.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Supervising: 3 years (Required)
- Customer relationship management: 2 years (Required)
Work Location: In person
