Client Coordinator
Job Summary
Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.
Job Responsibilities
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Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
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Takes phone inquiries from potential clients; provides accurate information about services and fees and gathers relevant information for client care/plan.
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Daily monitoring of Dashboard and follow up with caregivers and clients.
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Trades off responsibilities for being “On call” every other month.
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Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
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Completes client monthly calls according to policy and documents in the client's file.
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Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
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Ensures best matches between caregiver and clients.
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Ensures compliance with the care plan and accurate documentation of all care plan tasks.
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Participates in staff training and operational meetings.
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Performs clerical work, such as filing, uploading, copying, or faxing.
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Perform other job-related duties as assigned.
Required Skills/Abilities
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Demonstrated customer service and communication skills, problem solving, and attention to detail.
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Technical proficiency in utilizing computers and generating reports.
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Able to speak, read and write English fluently.
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Fluent in Spanish.
Education and Experience
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High school diploma or equivalent.
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2 years of experience in a customer service role highly preferred
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2 years managerial experience in Homecare Management (Required)
Physical Requirements
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Prolonged periods of sitting at a desk and working on a computer.
