Classification Number: 06F331
Effective Date: March 19, 2015
Bargaining Unit: AFSCME
Approved by: Senior Program Manager
Classification Group No.: 7
Approved by: Manager of Human Resources
SUMMARY: This position is responsible for interviewing, investigating and verifying, subject to review, the eligibility of residents in CMHA housing.
ESSENTIAL FUNCTIONS: include, but are not necessarily limited to:
- Complete and maintain accurate and compliant client files.
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Maintain wait list for assigned AMPs and ensure eligible clients are available. (Includes scheduling appointments, verifications, denial letter, etc.)
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Maintain appropriate and accurate notation within the system regarding client status
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Obtain and verify family composition and employment income, including, but not limited to collecting and reviewing birth certificates, marriage licenses, social security cards, check stubs and other necessary documentation.
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Obtain criminal backgrounds checks as required.
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Make any other contacts necessary to determine applicant’s eligibility for low-income public housing.
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Interview, investigate and verify those factors mentioned above that are necessary to establish the eligibility of applicants for initial occupancy.
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Accurately and timely input of data into the system.
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Compute rents by entering the income amount on the CMHA system to allow the system to automatically calculate the rent along with the deductions.
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Explain rent determinations to applicants.
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Effectively prepare for and represent CMHA in eligibility hearings (Includes sending notification to client, hearing officer, and completing paperwork)
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Perform additional duties as assigned.
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Ability to assist with annual purge of the waiting list.
MINIMUM QUALIFICATIONS:
- High School diploma..
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At least two (2) years of college level course work in Business Math, Social Work, Community Relations or Communication or equivalent experience.
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At least two (2) years experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets.
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Advanced typing/data entry skills and familiarity with the keyboard and calculators.
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Excellent customer services and communication skills.
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Demonstrated ability to stay organized and the ability to work in a fast paced environment.
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Must enjoy working with numbers and be proficient in advanced mathematical concepts.
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Knowledge of HUD regulations and advanced business math.
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Incumbent must obtain their housing specialist certification within one (1) year of employment
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Proficient knowledge of word processing applications (Microsoft Word, Excel, and Groupwise).
PREFERRED QUALIFICATIONS:
- Bachelor’s Degree with related course work.
OTHER: The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The incumbent may have no more than 4 accumulated points in 3 consecutive years.
MINIMUM QUALIFICATIONS:
- Knowledge of PC-based software applications (Microsoft Word, Excel and Microsoft Outlook )
- At least two (2) years of college level courses in Business Math, Social Work, Community Relations or Communication or equivalent experience.
- At least two (2) years’ experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets.
- Must be proficient in basic business math (addition, subtraction, multiplication, division and calculation of fractions and percentages).
- Experience with implementing contracts, policies, and procedures.
- Ability to maintain confidentiality.
- Excellent customer services skills and the ability to work in a fast paced environment.
- Must enjoy working with numbers and have the ability to frequently memorized data.
- Knowledge of HUD regulations and advanced business math.
- The incumbent must possess a housing specialist certification within 12 months of employment with CMHA as a HCV/Section 8 Housing Specialist. Incumbent must also take and pass all additional certification training and certifications offered during the course of employment in this position.
OTHER: The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The incumbent may have no more than 6 accumulated points in 3 consecutive years.
