Company Overview
F.H. Cann & Associates is a trusted leader in providing comprehensive contact center, financial recovery, loan servicing, and business process outsourcing solutions. Established in 1999, our success is driven by our dedicated employees and leadership team, who strive to exceed client expectations through excellence and innovation.
Job Overview
We are seeking a proactive and detail-oriented Compliance Specialist to join our dynamic team. The Senior Compliance Specialist ensures FHC’s adherence to federal and state regulations related to consumer credit reporting, including the timely and accurate investigation of direct and indirect consumer disputes. This role requires strong attention to detail, excellent communication skills, and a solid understanding of compliance regulations and industry best practices.
Responsibilities
- Develop and maintain policies and procedures for investigating and responding to direct and indirect FCRA Consumer Credit Disputes for all lines of business.
- Coordinate, research, investigate, and respond to regulatory inquiries, consumer complaints, and credit disputes
- Coordinate, research, and respond to consumer complaints received through the Better Business Bureau, the CFPB Complaint Portal and other sources.
- Obtain from clients and examine information and documents to support dispute resolution.
- Communicate with customers, clients, and credit bureaus to resolve disputes timely.
- Document and maintain accurate records of investigations and dispute resolutions.
- Conduct internal audits and compliance reviews to support SOC 2, ISO, and other regulatory control requirements..
- Maintain and Manage Compliance Policies and Trainings, including:
- Ensuring policies and training are reviewed annually by appropriate party.
- Ensuring policies and training reside in the Human Resources Information System (HRIS).
- Using the HRIS to ensure Compliance policies and training are delivered to designated employees and are acknowledged by employees.
- Stay up to date with industry regulations and best practices related to credit dispute resolution.
- In coordination with HR and Training, periodically review employee training materials and make recommendations as warranted.
- Develop and execute monitoring and testing plans to:
- Ensure policies and procedures are being followed.
- Assess the accuracy and integrity of FHC’s credit reporting.
- Ensure employee training is being delivered in a timely manner.
- Support other Quality Assurance and Compliance functions as needed.
- Conduct call monitoring as needed for private loan servicing clients.
- Attend industry webinars and other learning opportunities.
Skills
- Strong knowledge of FCRA requirements, credit reporting regulations, consumer dispute resolution processes, and related compliance standards
- Experience supporting audits, monitoring, testing, and compliance programs
- Ability to interpret and apply regulatory requirements and compliance standards
- Exceptional writing skills for preparing clear, detailed regulatory documents and reports.
- Strong cross-functional communication skills to liaise effectively with teams across departments.
- Strong organizational and project management skills
Required Education and Experience
- 3+ years of experience in compliance, credit dispute resolution, consumer finance, debt collection, loan servicing, or a related regulatory environment.
- 3+ years prior experience supporting audits, monitoring, testing, and compliance programs
- Proficiency in Microsoft Office and experience with e-OSCAR
- CFPB complaint management
Working from Home Requirements
- This role supports occasional or permanent remote work; candidates must meet telecommuting requirements
- Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
- Private, quiet, and distraction free room/office space
- Adhere to Telecommute Policy in its entirety
Work Environment:
- Federal and State Contractor
- Call/Contact Center and Account Receivable Management including 1st and 3rd Party Recoveries
Security Clearance Requirements:
- Must be able to pass Federal background screening and/or state level criminal background screening.
Join us as a Compliance Specialist if you’re passionate about safeguarding health standards through meticulous regulatory oversight! This role offers an exciting opportunity to influence critical projects that impact patient safety and product integrity worldwide.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have reliable high-speed home internet with a minimum of 25 Mbps upload and download speeds, and the ability to connect via a hardwired (Ethernet) connection? (Yes/No)
- How many years of experience do you have handling consumer credit disputes?
- Have you responded to consumer complaints submitted through the CFPB Complaint Portal, BBB, or similar regulatory channels?
Experience:
- e-OSCAR: 3 years (Required)
- Internal audits: 3 years (Required)
Work Location: Remote
