Job Overview
We are seeking a dynamic and results-driven Porsche Pro to join our high-end automotive sales team. In this role, you will be the face of our dealership, delivering exceptional customer service and expert guidance to clients with their luxury vehicles. Your energetic approach and passion for automotive knowledge will build lasting relationships, and elevate the overall customer experience. This paid position offers an exciting opportunity to thrive in a fast-paced environment while representing one of the most prestigious automotive brands globally.
Responsibilities
- Fully focuses in his/her work on customer centricity, e.g. by creatiing fascinating WOW moments and inspiring custoner enthusiasm for the brand and the products.
- Be always up to date about products, technologies (e.g. Connect) and trensd to provide high level knowledge for customers and colleagues.
- Be informed about the competitor products and technologies to undeline the Porsche strength.
- Provide customer or prospect with information about Porsche brand and history.
- Act as a brand ambassador and try to create fans.
- Carry out analyses and find out interests/specific preferences of the customers.
- Find suitable options for the customer so he/she can decide.
- Promote options an tequipment with no sales pressure towards the customer.
- Act as an expert for Connect towards customers and Sales team of the dealership.
- Explanation of innovative services (e-Mobility espicially related to charging, if applicable Porsche Drive, etc.).
- Be always updated on new trends and technology.
- Involve all senses, explain the concept and let the customer try it out to create WOW effects.
- Configure and visualize the customer's desired new car and offer personalization options.
- Explain all features and let the customer experience the value.
- Act as a Product expert and support Sales Consultants in case of questions (e.g. demonstration and explanation in configuration phase if required).
- Execution of test drive(support activities for the sales consultant) and detailed handover of the cusotmer to the sales consultant.
- Prepare test drive car in advance (fuel, cleanliness, pre heat/cool down car in winter/summer, place refreshments, enter suitable radio channel and exciting test drive route in navigation system).
- Preperation and execution od second delivery(Connect activation, additonal explanations and other services, if not done in the first delivery).
- Be prepared and know the car/customer and his/her specific(bought the car when? Why this model and features?).
Requirements
- Porsche Brand Ambassador Certification.
- Porsche Pro Experience
- Experience in premium /luxury customer care/customer service position.
- Technological background (e.g. product expert)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
