Marble Slab Creamery and Great American Cookie Store Manager Job Description
The Store Manager is responsible for overseeing daily store operations, employees, customer service, product quality, and cleanliness. The Manager must be hands-on and able to maintain high standards during both regular and busy hours.
Key Responsibilities
- Bake cookies accurately and on schedule according to company standards.
- Prepare, press, and shape cookie cakes and prepare ice cream cakes.
- Design, draw, write, and decorate cookie cakes and specialty products.
- Train and oversee employees in cake and cookie decorating and review their work for quality and accuracy.
- Prepare sufficient cookies, ice cream, and supplies before busy periods.
- Supervise employees in the serving and customer-service areas.
- Provide professional, friendly, and efficient customer service.
- Ensure orders are accurate, completed on time, and presented professionally.
- Maintain proper sanitation, cleanliness, food safety, and organization throughout the store.
- Train, direct, and hold employees accountable for following company procedures.
- Monitor product quality and ensure all cakes, cookies, and ice cream meet company standards.
MOST IMPORTANT REQUIREMENTS
- Must be able to professionally draw, write, and decorate cookie cakes and specialty cakes.
- Must be capable of training and overseeing employees in all aspects of cake and cookie decorating.
- Full training in all aspects of store operations is required, including baking, cake preparation, decorating, customer service, serving, sanitation, food safety, and employee supervision.
- Strong attention to detail, cleanliness, organization, and customer service is required.
- Previous food service, bakery, dessert, or retail management experience preferred.
Pay: $15.00 per hour
Work Location: In person
