Job Title: SMO Supervisor
Department: Sundance Mountain Outfitters
Pay: $20.00–$22.00/hr
Shifts: 4 days per week, 10-hour shifts (8:00am – 6:00pm)
Must be available Saturdays or Sundays (sometimes both)
Holiday periods required (Dec 23rd – Jan 2nd, Jan 17th-19th, and Feb 14th-16th)
FSLA Status: Non-Exempt/Hourly
Summary:
The Mountain Outfitters Supervisor supports the Mountain Outfitter Manager in overseeing rental, retail, and repair operations at Sundance Mountain Outfitters. This role leads a team, ensures accurate rental documentation, delivers high-level guest service, and maintains smooth daily operations.
Responsibilities:
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Supervise, train, and support a team of up to 15 staff members.
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Ensure accurate rental fittings, binding settings, liability forms, and repair services.
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Maintain POS accuracy, cash handling, and troubleshoot system issues.
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Schedule staff, manage labor costs, and uphold service standards.
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Support retail operations: stocking, merchandising, inventory, and product knowledge.
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Perform and train others in tuning, waxing, and repair services.
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Partner with other resort departments to deliver seamless guest experiences.
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Promote sustainability and the Sundance brand story.
Qualifications:
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High school diploma; 3+ years rental experience and 2+ years as Ski/Snowboard Technician.
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Binding manufacturer certifications (can be obtained during training).
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Strong leadership, communication, and customer service skills.
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Ability to lift 25–50 lbs. and work on feet for long shifts in winter conditions.
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Must be 18+ years old.
Benefits:
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Employee discounts on dining and resort amenities
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Training and career development opportunities
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Supportive team environment
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Season Pass
Disclaimer:
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
