Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Own the growth of next generation citizen experience solutions across state and large municipal government customers in the Pacific Northwest, driving measurable improvements in how governments serve their constituents. This role directly influences revenue expansion, digital transformation outcomes, and the adoption of AI-powered CX platforms across critical public sector agencies. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, empowering governments to deliver more responsive, efficient, and human-centered services. You will shape territory strategy, build executive relationships, and lead complex enterprise sales cycles that enable mission-critical outcomes for public sector organizations. This position offers visibility with senior leadership, ownership of a high-growth territory, and the opportunity to influence how governments modernize citizen engagement at scale.
Key Responsibilities:
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Drive revenue growth and market share across a defined Pacific Northwest territory, expanding adoption of cloud-based CX and AI solutions within state and municipal agencies
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Own new logo acquisition strategies that increase Genesys presence across key public sector accounts and accelerate long-term customer value
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Develop and execute strategic territory and account plans aligned to revenue targets and broader organizational priorities
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Build and deepen executive-level relationships across government stakeholders, influencing digital transformation initiatives and funding priorities
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Design and deliver compelling value propositions that align CX and AI capabilities to mission-critical government use cases
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Lead complex, multi-stakeholder sales cycles, including procurement navigation, contract negotiations, and regulatory alignment
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Collaborate cross-functionally with solution consultants, partners, product teams, and leadership to deliver cohesive go-to-market execution
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Maintain a robust pipeline exceeding $6M, leveraging MEDPICC methodology to drive forecast accuracy and deal progression
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Enable successful customer outcomes by partnering with Customer Success to ensure adoption, expansion, and long-term impact
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Represent Genesys as a thought leader in public sector CX and AI, contributing insights internally and externally
Required Qualifications:
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8+ years of enterprise sales or business development experience with a focus on state and local government customers
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Demonstrated success exceeding sales quotas in complex, enterprise-level environments
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Strong relationships with state agency executives across sectors such as healthcare, human services, labor, transportation, or revenue
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Experience navigating public sector procurement processes, compliance requirements, and contracting frameworks
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Knowledge of federal and state security frameworks including FedRAMP, IRS Pub 1075, CMS MARS-E, SSA-TSSR, and NIST 800-53
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Technical background in contact center technologies, SaaS, IaaS, CPaaS, DBaaS, and AI-driven platforms
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Ability to manage and influence partners, consultants, and lobbyists within the public sector ecosystem
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Willingness and ability to travel up to 50 percent within the assigned territory
Preferred Qualifications:
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Bachelor’s degree or equivalent professional experience
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Experience selling cloud-based CX platforms or enterprise software solutions
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Familiarity with MEDPICC or similar structured sales methodologies
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Residence in Washington, Oregon, or Idaho with proximity to key state government hubs
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$111,700.00 - $196,300.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
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Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
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Our Talent Acquisition team reviews your application with the hiring team.
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A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
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We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
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After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
