ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Collects, analyzes, and interprets performance reporting, and presents to management
- Utilizes performance data to make recommendations for process improvements to meet department and company objectives.
- Regularly provides feedback and coaching to staff in a team or one-on-one setting.
- Assists with scheduling and attendance of staff to ensure adequate coverage for workflow.
- Provides insight to managers on hiring decisions, employee performance improvement, and staff development.
- Routinely handles customer escalations.
- Supports and participates in company total quality process.
- Detailed and thorough in work habits with multitasking ability to make independent judgements.
- Provides Customer Account Coordinators with clear expectations, detailed guidance, support, training, and leadership tools.
- Acts as team player/leader with strong communication and leadership abilities.
- Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance.
- Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
- Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
- Manages daily operations to meet department and company objectives.
- Works with minimum supervision and makes independent judgments.
- Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
- Initiates, establishes, and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
- Extremely confidential and trustworthy.
- Demonstrates knowledge, experience and understanding of critical job functions of the team.
- Assists management with development of results oriented strategies.
Regular attendance at work is an essential part of the job.
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SKILLS & CERTIFICATIONS
- Skill evaluation: Behavioral (80%)
- Ability to make correct decisions based on reviewing factual customer information and pre-set guidelines.
- Experienced in and highly proficient at all credit functions.
- Exhibits strong analytical, problem solving and negotiation skills.
- Able to interpret spreadsheets, printed reports, and performance databases to determine best course of action to achieve total quality processes.
- Able to type data and use a PC for long periods of time.
- Strong presentation and coaching skills.
Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word, Visio, and Outlook.
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EDUCATION & EXPERIENCE
- Bachelor’s Degree in any field or minimum of 3 prior work experience that is relevant to the team you will supervise.
Including
- Internal candidates: Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.
- External candidates: Minimum 2 years as a supervisor or higher-level management position
