Program: SHOPP Caregiver Support Program (CSP)
Program Operation: Following a Hybrid Model, 35 hrs. weekly
Position Title: Care Specialist
Employment Status: Full-Time, 35 Hours per Week (Hybrid)
Reports To: Program Director and/or Assistant Director
Funding Source: NYC Aging
Neighborhood Self Help by Older Persons Project (SHOPP) is a community-based nonprofit organization whose mission is to enhance the strength and resilience of individuals, regardless of age or ability, through innovative programs and supportive services.
Program Description:
The SHOPP Caregiver Support Program (CSP) provides services to:
Adults 18 and over providing unpaid care to a family member or friend aged 60 and over
Adults 18 and over providing care to anyone related disorders
Older adults 55 and over caring for:
o An adult (18 59) with a disability
o Children or grandchildren (under 18) in kinship caregiving arrangements
Position Summary
Under the supervision of the Program Director and/or Assistant Director, the Care Specialist is responsible for delivering caregiver support services in compliance with NYC Aging standards.
Responsibilities include client intake and assessment, care planning, case management, caregiver counseling, education, respite coordination, outreach, documentation, and reporting.
Duties and Responsibilities
Maintain a caseload of ongoing and short-term caregiver clients in accordance with program guidelines
Conduct client intakes, assessments, reassessments, and event-based screenings
Develop, implement, and monitor individualized care plans
Conducting ongoing service need assessments and ensuring timely follow-up
Provide supportive counseling and caregiver stress-reduction interventions
Conduct home visits, monitoring calls, and fieldwork as required
Screen for and coordinate in-home and out-of-home respite services
Provide caregivers with information and assistance regarding: Medicaid Long-Term Care,
Benefits and Entitlements, Long-term care options (homecare, adult day services, nursing
facilities, etc.)
Educate caregivers and care receivers on advanced directives, including health care proxy, power of attorney, and guardianship
Provide advocacy, referrals, and follow-up assistance
Facilitate caregiver support groups and assist with educational workshops
Contribute to public education and caregiver training activities
Available for late office hours one evening per week to accommodate working caregivers
Participate in outreach activities, community events, and presentations, including those outside normal business hours
Develop and maintain partnerships with community-based organizations and service providers
Assist with establishing and maintaining community-based service hubs throughout the Bronx
Maintain accurate and timely client records, service documentation, and data entry in NYC
Aging designated databases
Prepare and submit required reports in accordance with NYC Aging timelines and requirements
Collaborating with program development, implementation, and special events
Provide support to interns and volunteers
Maintain current caregiver resource and referral information
Communicate effectively with supervisors and staff and meet all required deadlines
Participate in required meetings, training, and professional development activities
Foster a cooperative and supportive team environment
Adhere to all SHOPP policies, NYC Aging program standards, and contractual requirements
Perform additional duties as assigned by the Program Director or Assistant Director
Minimum Qualifications
Bachelor or Masters Degree in Social Work or a related field with a minimum of two (2) years of relevant experience required; degree preferred.
Work Schedule and Conditions-
Hybrid work schedule; staff must report to the office a minimum of 2 3 days per week or as
assigned
Ability to conduct home visits, including walking up and down stairs
Ability to perform fieldwork in varying weather conditions
Required attendance at in-person meetings, trainings, and program events
Pay: $60,000.00 - $66,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Education:
Experience:
- Case management: 2 years (Required)
Ability to Commute:
- Bronx, NY 10459 (Preferred)
Work Location: Hybrid remote in Bronx, NY 10459
