The Sales Lead Coordinator is responsible for owning inbound sales requests received via inbound call, text, email including technician referrals. SLC is expected to properly document, create, track and update the lead with the goal of converting it into booked, qualified appointments for our Comfort Advisors. This role ensures every sales opportunity is handled with urgency, accuracy, and professionalism—while delivering a great buying experience for our customers. Customer engagement and experience is very important in this position.
This position also serves as backup support to the Contact Center during peak call volume, ensuring business continuity and zero lead loss.
This is a revenue-impacting role, not a passive scheduling position.
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Strong English proficiency and phone etiquette, professional verbal and written communication skills are very important
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Prior experience in customer support, client services, call center, or inside sales is preferred.
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Comfortable handling high volume inbound and outbound calls while maintaining accuracy.
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Proficient in data entry and Microsoft Office applications
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Strong analytical, organizational, and computer skills
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Ability to multitask and stay composed in high-volume environments
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Bilingual or multilingual skills are a plus
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HVAC, home services, or call center experience preferred
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ServiceTitan experience a plus
