Job Overview
We are seeking a dynamic and bilingual (English/Spanish) Staffing & Scheduling Coordinator to join our team! In this vital role, you will be the driving force behind efficient talent acquisition, workforce planning, and scheduling operations.
The ideal candidate is organized, proactive, able to make decisions quickly, and comfortable managing multiple priorities in a fast-paced home care environment.
Experience in a Medicaid home care agency is strongly preferred.
Join us in shaping a vibrant workplace where your talent for staffing coordination makes a real impact! We are committed to fostering an inclusive environment that values your bilingual abilities and professional growth every step of the way.
Schedule
- Monday through Friday, 9:00 AM to 5:00 PM
- Participation in an after-hours on-call rotation, including evenings, weekends, and holidays on a rotating schedule
- Occasional local travel to clients' homes for supervisory visits and to community events
Core Responsibilities
Client Intake & Customer Service
- Answer incoming calls from prospective clients and referral sources
- Explain agency services and eligibility requirements
- Complete intake documentation
- Coordinate service starts
- Maintain communication with clients and families
Staffing & Scheduling
- Schedule caregivers using HHAeXchange or similar scheduling software
- Match caregivers based on client needs, availability, language, and location
- Respond quickly to call-outs and last-minute staffing changes
- Ensure uninterrupted client coverage
- Participate in the agency's rotating after-hours on-call schedule
Supervisory Visits
- Conduct routine supervisory home visits to clients throughout New Castle and Kent Counties
- Complete required supervisory documentation
- Monitor service quality and client satisfaction
- Address client concerns and communicate findings to management
Caregiver Recruitment & Personnel
- Assist with caregiver recruiting and interviewing
- Coordinate onboarding activities
- Maintain employee files and required documentation
- Monitor attendance and performance concerns
- Operations & Compliance
- Maintain accurate scheduling and client records
- Ensure documentation complies with agency policies
- Communicate operational concerns promptly
- Support office projects, audits, and accreditation activities as assigned
Qualifications
Required
- Bilingual English/Spanish
- Minimum two years of experience working for a home care, home health, or personal assistance agency
- Minimum two years of scheduling or staffing coordination experience
- High school diploma or GED
- Strong organizational and multitasking skills
- Excellent customer service and communication skills
- Computer proficiency including Microsoft Office
- Valid driver's license and reliable transportation
- Ability to conduct supervisory home visits throughout New Castle and Kent Counties
- Ability to participate in an after-hours on-call rotation
Preferred
- Experience with HHAeXchange
- Knowledge of Delaware Medicaid home care
- Experience conducting supervisory visits
Pay: $50,000.00 - $52,000.00 per year
Application Question(s):
- Are you willing to participate in an after-hours on-call rotation?
- Are you comfortable conducting supervisory visits in clients' homes?
Language:
Willingness to travel:
Work Location: In person
