Description:
To provide exceptional dining room service by coordinating the guests’ experience in order to ensure the accurate and timely delivery of orders in a comfortable atmosphere. The server works under the Front of the House Manager’s general direction. The server is responsible for accurately taking, processing, and serving dining room guests’ orders.
Essential Duties:
-
Greet and assist guests in a prompt, friendly, and professional manner.
-
Clearly write down all guest orders using proper notation and requesting all pertinent information.
-
Efficiently and effectively coordinate dining guests’ meals through all aspects including initial greeting, food timing and receiving, and table completion.
-
Accurately enter all guest orders into the POS system.
-
Consistently and thoroughly complete the Nine Steps of Service.
-
Assist in the preparation of specific menu items.
-
Know and uphold proper safe food handling, safety, and sanitation standards while preparing and serving food.
-
Clean, stock, and sanitize the serving areas, any assigned sections, and all related equipment.
-
Assist in the training of new servers and/or bartenders.
-
Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.
Requirements:
Education: Some secondary education.
ABCC certification.
Age: Must be 18 years old.
Knowledge, Skills, and Ability:
-
Excellent verbal communication and interpersonal skills.
-
Must be able to speak English fluently.
-
Ability to maintain calm under pressure and to perform in a stressful environment.
-
Excellent organizational and time-management skills.
-
Ability to accurately, quickly, and simultaneously perform multiple tasks
-
Basic computer operating skills
-
Ability to read.
-
Ability to write.
-
Ability to understand and implement written and verbal instructions.
-
Basic math and money handling skills.
-
Stamina to stand up to 5 hours at a time.
-
Ability to lift, bend, stoop, and walk at a moderate pace.
-
Strength to frequently lift and carry up to 20lbs.
-
Ability to work in a fast-paced environment.
-
ABCC certification within 30 days of employment where applicable.
-
Extensive knowledge of Grotto Pizza menu, recipes, policies, preparation and presentation standards, and guest service procedures.
