Job Summary
Join our vibrant hospitality team as an Innkeeper, where you will be the welcoming face and operational leader of our charming inn. Your energetic and guest-focused approach will ensure every visitor experiences exceptional service, comfort, and a memorable stay. As the heart of the inn’s daily operations, you’ll manage front desk activities, oversee guest relations, and coordinate essential services to create a warm and inviting atmosphere. Your passion for hospitality will shine through as you handle reservations, address guest needs promptly, and uphold the highest standards of property management.
Duties
- Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
- Manage reservations using property management systems (PMS) such as OPERA or similar platforms
- Handle multi-line phone systems with professionalism, providing accurate information and courteous assistance
- Oversee guest services including room assignments, special requests, and concierge support to enhance their stay
- Conduct night audits to reconcile daily transactions and ensure financial accuracy
- Respond swiftly to guest inquiries or concerns, applying excellent customer service problem-solving skills
- Enforce hotel emergency procedures to maintain safety and security for all guests and staff
- Coordinate with housekeeping, maintenance, and other departments to ensure property standards are met
- Maintain detailed records of guest interactions, reservations, and incident reports for operational efficiency
- Uphold phone etiquette standards when communicating with clients over various channels
Skills
- Proven experience in hospitality management or hotel operations with a strong focus on guest relations
- Multilingual or bilingual abilities to serve diverse clientele effectively
- Familiarity with hospitality reservation systems such as OPERA or comparable property management systems (PMS)
- Exceptional customer service skills combined with effective communication over phone and in person
- Knowledge of front desk procedures, hotel management practices, and hotel emergency protocols
- Strong problem-solving capabilities to address guest concerns promptly and professionally
- Experience in night audit procedures and managing multi-line phone systems is preferred
- Resort experience or familiarity with hospitality in a resort setting is advantageous
- Ability to work independently while maintaining a lively, energetic approach to guest interactions
Join us in delivering outstanding hospitality experiences! We are dedicated to creating an environment where your enthusiasm for service makes a difference. All positions are paid roles committed to supporting your professional growth within a dynamic team focused on excellence.
Pay: $16.00 - $20.00 per hour
Work Location: In person
