Who We Are:
A fast growing apparel and merchandise incubator working with some of the top artists, creators and apparel brands in the world. Our DNA is in brand building, and our ethos is to create the most compelling product for our clients audiences. We have full in house manufacturing capabilities from fabric to fulfillment. We manage high-SKU product lines with very fast turnaround timelines and large volume; across e-comm, retail, tour and pop up events.
Job Summary:
The Warehouse Manager owns the heartbeat of our operations: inventory, order fulfillment, and event logistics. We're looking for a hands on warehouse manager to oversee all aspects of our warehouse operation. You’ll ensure seamless operations across our warehouse, e-commerce, and live events (tours/pop-ups), balancing meticulous organization with the agility needed in our industry. This person will be a key part of a dynamic team scaling quickly and will play a crucial role in maintaining quality, speed and organization as we grow.
Key Responsibilities:
Warehouse & Logistics Management
- Develop and execute warehousing & inventory strategies to improve inventory turns and storage costs efficiency.
- Lead warehouse & inventory strategy — improve inventory turns, storage cost efficiency, and aged/idle inventory reduction using order analytics
- Build and maintain a warehouse SOP handbook - updated quarterly and audited for adherence.
Inventory Management
- Oversee end-to-end inventory processes: receiving, storage, cycle counts, and audits.
- Maintain inventory accuracy using inventory management tools between our ERP and WMS; help optimize stock levels to meet customer demand.
- Implement loss prevention strategies and report on inventory KPIs (turnover, shrinkage).
Order Management & Troubleshooting
- Supervise order processing (B2B, DTC, wholesale), ensuring timely fulfillment and delivery.
- Resolve order discrepancies (delays, damages) swiftly; liaise with customer service, carriers, and teams.
- Analyze root causes of issues and refine workflows to boost efficiency.
Tour & Pop-Up Logistics
- Lead logistics for tours and pop-ups: coordinate shipping, setup, and breakdown of inventory.
- Partner with event/tour managers to align timelines, budgets, and inventory needs.
- Oversee shipments and coordinate shipments and replenishments to tours.
- Shipping container size planning and management to maximize inventory & cartons shipped on tours and via wholesale
- Manage customs documentation for international shipments and troubleshooting on-site delivery challenges.
Team Leadership
- Train and mentor warehouse staff, fostering safety, accountability, and productivity.
- Approve staffing schedules and labor budgets; monitor timekeeping and hourly compliance.
- Conduct daily safety walks; resolve overflow/stockout exceptions and other operational anomalies.
Vendor Leadership
- Negotiate with freight carriers, and suppliers to optimize service and cost.
Process Innovation
- Identify automation opportunities (e.g., barcode systems, WMS upgrades).
- Collaborate cross-functionally with Ecommerce, Marketing, Production, Tour and Creative teams to align strategies.
What You’ll Bring:
- 3+ years of warehouse management experience, ideally in apparel, merch, or consumer goods
- 2+ years hands-on with a WMS (ShipHero, Manhattan, or similar); E-commerce fulfillment experience a strong plus
- Freight/carrier negotiation experience and routing know-how
- Event, tour, or pop-up logistics experience strongly preferred
- Strong analytical and operational KPI expertise
- Proven ability to create and implement SOPs
- Excellent leadership and cross-functional communication skill
- Comfort in a fast-moving, drop-driven environment where priorities shift with release calendars and tour schedules
Nice to Have:
- Music merch, streetwear, or entertainment industry background
- Experience supporting both B2B and DTC fulfillment from one facility
- Forklift certification; bilingual English/Spanish
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
Work Location: In person
