Customer Quality Engineer
Title: Customer Quality Engineer
Location: Shelbyville, KY 40065
Salary: $65,000 - $85,000 DOE
Founded in 1967, we are a global automotive supplier specializing in innovative plastic components and functional systems for many of the world's leading vehicle manufacturers. Our commitment to quality, customer satisfaction, and continuous improvement has made us a trusted partner across the automotive industry. As we continue to grow, we're looking for a Customer Quality Engineer to lead customer quality initiatives, drive corrective actions, support customer audits, and ensure exceptional product quality and customer satisfaction.
What You Will Be Doing
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Serve as the primary customer quality contact, responding to quality concerns and ensuring timely issue resolution
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Lead customer complaint investigations, containment activities, and corrective actions utilizing 8D, 5-Why, and other root cause methodologies
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Coordinate and support customer audits, quality reviews, and customer requests while building strong customer relationships
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Partner with Manufacturing, Engineering, and Operations teams to identify process improvements and prevent recurring quality issues
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Monitor customer quality metrics, maintain quality documentation, and drive continuous improvement initiatives to enhance customer satisfaction and product performance
What You Need for This Position
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Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline, and/or relevant experience in Customer Quality, Quality Engineering, Manufacturing Engineering, or a similar role
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Experience in automotive, manufacturing, or other highly regulated industries, with working knowledge of IATF 16949, ISO 9001, and customer quality requirements
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Proven experience leading customer complaint investigations, corrective actions, and root cause analysis using methodologies such as 8D, 5-Why, and CAPA
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Ability to interpret engineering drawings, specifications, and quality documentation, with experience supporting customer audits, containment activities, and continuous improvement initiatives
What's In It for You
Full benefits package (Medical, Dental, Vision, Life, LTD/STD, 401k with matching) and more!
If interested, please provide an updated resume and salary requirements to:
[email protected]
- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 08/06/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at
[email protected] to make arrangements.
Salary
$65000 - $85000 USD per year
