In-Person Health Service Clerk – Spanish Bilingual Preferred
Are you looking to join a well-established healthcare team that values hard work, innovation, and maintaining a work-life balance? Do you thrive in a fast-paced work environment and enjoy working with minimal supervision? Are you a positive, energetic, and organized person who would love to come to work every day, filling a key role in a fun and supportive setting? If so, we want to talk to you!
At Bluegrass Community Health Center, we are dedicated to building a diverse community where employees feel a sense of belonging and are valued for their contributions and commitment. We are seeking a Spanish bilingual Health Service Clerk for this in-person role, as we work directly with our patients in a collaborative and community-focused environment.
Bluegrass Community Health Center, a patient-centered medical home that has served Kentucky families since 2001, provides comprehensive primary care for adults and children.
The Health Service Clerk:
Provides excellent customer service to patients according to Patient-Centered Medical Home principles and others who interact with the health center.
Schedules patient appointments according to established rules.
Accurately obtains and enters patient information at the time of appointment into the Patient Management System (PMS).
Checks insurance eligibility and understands insurance processing.
Answers/transfers calls promptly in a professional and courteous manner.
Maintains confidentiality of patient personal, financial, and health records.
Cleans waiting room and bathroom facilities as needed.
Interacts with patients in a respectful and culturally competent manner, with Spanish fluency preferred.
Will attend Outreach Events or Health Fairs as scheduled by the Supervisor.
Assesses patient flow from the waiting room to the clinic, ensuring efficient communication regarding extended wait times.
Collects co-pays, sliding fee discount payments, and past due balances.
Performs other assigned duties as needed.
Required Skills and Qualifications:
Spanish bilingual preferred.
High school diploma or GED required (Associate's Degree preferred).
At least one year of healthcare experience preferred.
Excellent organizational, customer service, and time management skills.
Self-directed, multi-task oriented, with a focus on quality, attention to detail, and productivity.
Ability to maintain professionalism and confidentiality at all times.
Must be able to thrive in a fast-paced, in-person healthcare environment.
Network and Professional Development:
Participate in professional development activities to enhance your skills.
Attend meetings, training, and events as requested.
Provide backup support and assistance to other employees when needed.
Cross-train with other staff members to enhance overall team skills and efficiency.
Ensure compliance with contracts, laws, regulations, and BCHC policies.
Employee Benefits:
Paid Time Off: 10 paid holidays, a paid day off for your birthday, and PTO that starts accruing from day one (available after 90 days).
Insurance: Medical, dental, vision, employer-paid long-term disability, employer-paid life insurance.
401K: Eligibility after 6 months, with a 6% company match.
Compensation:
BCHC offers a highly competitive salary and a comprehensive benefits package.
Required Education and Experience:
If you're excited to be a part of a dynamic, patient-focused healthcare team and have the skills to excel in this in-person role, apply today!
