Office Manager
Position Description
The Office Manager delivers high quality and efficient operations of the practice to ensure a positive patient and employee experience. This role oversees all of the day to day management of the office to ensure the business functions efficiently allowing patient experience to exceed expectations. The Office Manager is responsible for the performance, development and engagement of all non-doctor staff.
Essential Duties and Responsibilities
● Administer full authority for daily operations
● Lead and develop staff to provide high quality, efficient and empathetic care to patients while retaining well-qualified employees. Ensure employees have clear expectations to promote trust, teamwork and staff development
● Recognize implications of applicable laws and/or regulations to the clinic and implement or recommend courses of action to ensure compliance
● Maintain communication channels with the Owner / Optometrist to ensure effective decision making for critical issues and longer-term business planning
● Responsible for the financial operations of the business including accounts payable / receivable
● Implement office policies and procedures
● Manage and collaborate with vendors and contractors
● Maintain employee work schedules and submit biweekly payroll reports
● Responsible for the interviewing and hiring process to select talented staff with oversight of onboarding process, paperwork and training
● Establish and maintain communication strategies with staff, patients and providers
● Measure and report performance and productivity monthly, quarterly and annually. Set, track and communicate quarterly performance goals for individuals and the business to drive employee and business success
● Identify and recommend areas for improvement in patient care and retention
Qualifications / Requirements
● Bachelor's degree in business administration, finance or healthcare related field or equivalent combination of education and experience, or (4+) years experience in a directly related field
● Proficient experience in reimbursement procedures, efficient practice operation, budgetary finance skills and excellent communication and interpersonal skills
● Desired experience with medical insurance benefits
● 3-5 years previous supervisory experience in a medical setting is preferred
● Social media and physical marketing experience is not mandatory, but is considered a plus
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Vision insurance
Education:
Experience:
- People Management: 1 year (Required)
- Accounting or Bookkeeping: 1 year (Required)
- Office Management: 1 year (Preferred)
- Medical office: 1 year (Preferred)
Work Location: In person
