Fusion Risk Management is a fast-growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture!
Fusion is a leading provider of cloud-based software solutions for operational resilience, encompassing risk management, third-party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management. Recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data-driven decisions and helping them achieve greater overall resilience.
Our flagship product, The Fusion Framework® System™, delivered on the Salesforce Lightning Platform, provides companies a North Star for operational resilience. Fusion serves mid-size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education.
We are looking to add talented individuals to our team who are passionate about our vision to build a resilient world together and inspired by the challenge of solving key business problems. We seek can-do people who fit the culture, align with our core values, and prioritize continued personal and professional development. If this sounds like you, read on!
Core Values
Our values are at the center of our company. They are the core ethics and principles that help define our personality as an organization and help give us focus and purpose. They are overarching, building blocks of our culture and can always be used as a consistent reference point our company-wide ethics.
- Trust: Earn teammates’ trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background
- Passion: Make a difference; don’t wait until you’re asked or instructed; maintain a bias to action and impact
- Collaboration: Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive
- Customer Centricity: Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences (exhibiting professionalism, patience, respect, and knowledge); Proactively engage our customer community, seek customer feedback – be open to listening – and actively incorporate the voice of the customer into daily activities
- Growth: Strive for excellence; embrace change; prioritize continuous improvement
We’re looking for a strategic, commercially minded Client Executive Director to manage and grow Fusion’s most important enterprise client relationships.
As a Principal-level individual contributor within the Revenue organization, you will serve as both a trusted advisor and growth leader for a portfolio of high-value accounts. You will own renewal strategy, expansion opportunities, executive stakeholder engagement, and long-term account planning while helping clients advance their enterprise resilience programs.
This role requires a unique combination of value-based selling, executive relationship management, business consulting, and commercial leadership. You will partner closely with Customer Success, Product, Legal, Finance, and Revenue Operations to drive customer outcomes, protect recurring revenue, and identify opportunities for growth across Fusion’s platform.
This is a high-impact opportunity for someone who thrives in complex enterprise environments, enjoys influencing executive stakeholders, and wants to play a critical role in Fusion’s long-term growth strategy.
Own a portfolio of strategic enterprise accounts, driving retention, expansion, and long-term customer value.
Represent Fusion at customer events, industry conferences, advisory boards, and executive briefings.
Knowledge, Skills, and Abilities
Demonstrated expertise in enterprise account management, consultative selling, and customer growth strategies, within Financial Services prefered.
Knowledge of enterprise resilience, business continuity, risk management, governance, compliance, or related disciplines is a plus.
Qualifications (Education and Experience)
Bachelor’s degree in Business, Marketing, Communications, Management, or a related field.
8+ years of enterprise account management, strategic sales, customer success, or related B2B experience.
Experience within enterprise resilience, business continuity, operational risk, GRC, or related markets is preferred.
Milestones for the First Six Months
Meet key internal stakeholders across Customer Success, Product, Finance, Legal, and Revenue Operations.
In Three Months, You Will:
The annual base salary range for this position is $110,000–$125,000, depending on the candidate’s experience, qualifications, and relevant skill set. This position is also eligible for variable compensation tied to renewal, expansion, and portfolio growth objectives.
Fusion offers a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.
Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin.
Nothing in this job posting should be construed as an offer or guarantee of employment.
