Job Description
Responsible for the overall cleanliness, appearance, and maintenance standards of guest rooms and public areas. At a property this size, the Executive Housekeeper typically works hands-on alongside the housekeeping team rather than purely supervising — cleaning rooms personally during callouts or high-occupancy periods is common.
Core Responsibilities:
- Plan, schedule, and assign daily room cleaning and turnover for a small housekeeping team (often 3–6 room attendants at this size)
- Perform quality inspections of guest rooms, hallways, and public spaces to ensure brand standard compliance (important for IHG audits, especially at older properties)
- Personally clean or assist with rooms during staff shortages, callouts, or high-occupancy days — hands-on labor is expected, not optional
- Manage linen, amenity, and cleaning supply inventory; place orders and control costs against budget
- Coordinate with the front desk on room status, early check-ins, late check-outs, and VIP or special requests
- Train new housekeeping staff on cleaning procedures, safety protocols, and brand standards
- Track and address maintenance issues found during room inspections (worn carpet, plumbing issues, broken fixtures), and coordinate repairs with maintenance/engineering or ownership — a bigger job at an older, run-down property
- Manage lost and found procedures
- Ensure compliance with OSHA/safety standards for chemical handling and bloodborne pathogen protocols
- Assist in laundry operations (on smaller properties this may be in-house rather than outsourced)
- Support labor cost control by adjusting staffing based on occupancy forecasts
Job Requirements
Experience:
- 2–3 years of housekeeping experience, with at least 1 year in a supervisory or lead role
- Hotel/hospitality housekeeping experience strongly preferred over general cleaning/janitorial background
- Experience at limited-service or budget/midscale properties is directly relevant (this role is more physically hands-on than at large full-service hotels with bigger teams)
Skills:
- Strong attention to detail for inspections and brand standard compliance
- Physical stamina — extensive time on feet, bending, lifting, pushing carts across 4 floors (elevator reliance a factor)
- Basic inventory and budget management skills (linen/supply ordering, cost tracking)
- Ability to train and motivate a small team with limited backup staff
- Bilingual ability (English/Spanish) is a common asset/plus in many US housekeeping departments
- Comfortable identifying and reporting deferred maintenance/property condition issues, given the "run-down" state of the building
Physical Requirements:
- Ability to lift/carry up to 25–35 lbs (linens, supplies, equipment)
- Frequent bending, kneeling, reaching, and standing for extended periods
- Ability to push/pull housekeeping carts and work across multiple floors without significant mechanical assistance if elevators are unreliable
- Exposure to cleaning chemicals — proper PPE use required
Education:
- High school diploma or equivalent; no formal degree typically required
- OSHA/chemical safety certification a plus, sometimes provided via on-property training
Pay: $25,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
