Description:
The Admin Assistant plays a vital role in supporting various operational and accounting functions within the organization. This role primarily involves handling Return Merchandise Authorizations (RMAs), managing production-related sales order closing and shipping paperwork, overseeing mail processing, and providing accounting support.
Responsibilities:
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Answer and direct phone calls
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Order office and facility supplies as needed
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Sort and deliver incoming mail
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Coordinate basic facility maintenance and repairs
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Create customer invoices in the accounting system and reconcile them in the inventory control system
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Enter bills and invoices accurately and on time
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Enter and track RMAs in the internal ERP system and the inventory control system
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Review and process RMA estimates and approvals
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Prepare packing lists and shipping labels for RMAs
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Scan and file RMA and production documents
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Follow up with vendors and Return to Vendor (RTV) items with the quality team
Requirements:
- Previous experience in administrative support roles, preferably in operations or accounting
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Strong attention to detail and accuracy in data entry and record-keeping
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Excellent organizational and time management skills, with the ability to prioritize tasks effectively
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Effective communication skills, both written and verbal
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Ability to work independently and collaboratively in a team environment
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Flexible to adapt to changing priorities and deadlines
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Proficiency in basic computer applications such as MS Office Suite and G-Suite
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Familiar with Fishbowl and QuickBooks Online preferred
