Do you want to be a critical part of our customer management team, where you make a difference every day to customer satisfaction and efficient internal operations?
Do you enjoy talking to people? Do you like to help resolve customer issues?
If you answered ‘yes’ to these questions, then SPIROL’s Customer Service Representative position may be part of your next career adventure!
WHO WE ARE:
SPIROL is a global manufacturer of engineered fasteners, founded in 1948. Our innovative spirit, inherent drive and passion to be the best in our industry sets us apart from our competitors. Our engineering resources and financial stability are essential to providing the technology and new products that our customers require. We are a leader in the development of international standards.
WHO YOU ARE:
You are a proactive, efficient communicator (both written and verbal) who enjoys creating and cultivating business relationships with customers. You have a strong sense of service and pride yourself on delivering value-added service. You thrive on digging in to the detail and exercise good judgment on applying policies and procedures.
You will join SPIROL with 2-5 years of customer service experience in a technical setting. You enjoy learning and have a high commitment to excellence.
WHAT YOUR RESPONSIBILITIES WILL BE AT SPIROL:
In our Customer Service Representative role, you are responsible for handling all order fulfillment related functions for the organization. You are the in-house representative for the customer, and you are responsible for working both with the customer and various SPIROL team members to ensure all customer needs are met in a timely manner. You utilize your strong innovation skills to exhaust all options available in the pursuit of the customer being delighted with SPIROL’s service and support, while simultaneously ensuring SPIROL’s best interests.
WHAT YOUR DAY WILL LOOK LIKE:
- You will actively manage customer demand.
- You will solicit customer orders when the customer’s firm orders drop below a reasonable window, and you review order pattern trends to identify changes.
- You provide timely and accurate responses to customer orders and inquiries and you develop strong one-on-one business relationships with customers.
- You will proactively communicate and resolve issues that arise with customers.
WHY SPIROL:
- Competitive Compensation Structure
- Health/Dental/Vision/Life Insurance
- Disability Insurance
- 401(k) with Company Matching
- ESOP Pension
- Pet Insurance
- Paid time off
- Employee Referral Bonus Program
- Education Assistance Program
- Employee Assistance Program
Careers Video Link: https://www.youtube.com/watch?v=d3OEoDZdnXI
SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Pay: $21.00 - $21.25 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
