Job Summary
We are seeking a dedicated and experienced Service Manager to oversee our automotive service department. The ideal candidate will possess a strong background in auto service management, with a focus on delivering exceptional customer service and ensuring the efficient operation of the service team. This role requires a blend of technical knowledge, leadership skills, and sales acumen to drive service performance and customer satisfaction.
Duties
- Manage daily operations of the service department, ensuring high-quality automotive repair and maintenance services.
- Supervise and mentor service technicians, providing guidance on automotive diagnostics, repairs, and customer interactions.
- Oversee service writing processes to ensure accurate documentation of services performed and customer requests.
- Conduct regular training sessions for staff on new automotive technologies, repair techniques, and customer service best practices.
- Handle customer inquiries and complaints effectively, ensuring a positive experience for all clients.
- Collaborate with the sales & finance team to promote dealership services and maintain strong relationships with customers.
- Monitor inventory levels of parts and supplies necessary for vehicle maintenance and repairs.& make sure the parts person is finding the best deals on all parts.
- Ensure compliance with safety regulations and company policies within the service department.
Experience
- Proven experience in a dealership environment with a strong understanding of automotive service management.
- Strong customer service skills with the ability to build rapport with clients.
- Experience in managing financial transactions related to service operations.
- We are looking for an individual who is passionate about the automotive industry and committed to providing outstanding service. If you meet these qualifications and are ready to take on this exciting opportunity as a Service Manager, we encourage you to apply.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
Ability to Commute:
- Oklahoma City, OK 73139 (Required)
Ability to Relocate:
- Oklahoma City, OK 73139: Relocate before starting work (Required)
Work Location: In person
