Appointment Scheduler, Patient Concierge
Job Description
Does the idea of an open, challenging, collaborative, work environment make you smile? We are looking for an outgoing, experienced, confident, polished professional, who has a demonstrated ability to connect with people, both in person and over the phone. If you are detail oriented, have superior computer and communication skills, and the ability to multi-task, then we want you on our team!
Summit Plastic Surgery has enjoyed a reputation for excellent care and unmatched patient satisfaction in Southeastern North Carolina for two remarkable decades. We recognize that our growth and success is a direct result of employing outstanding individuals who share our vision and core values. We promote and maintain a supportive work environment where each employee matters and all are recognized for their contributions and talents.
In your position as an Appointment Scheduler and Patient Concierge Specialist you will set the tone for the patient's experience by:
* Traveling between our locations per training and staffing needs required. This would primarily be our Wilmington, NC location but may include our Hampstead and Supply, NC locations occasionally.
* Cross-training and rotating in all positions of the front office including but not limited to; check in, check out, call center, electronic faxes, scheduling in person/on the phone/and through the patient communication system, etc.
* Welcoming patients and visitors, and answering inquiries about our practice, providers and services.
* Optimizing patient satisfaction, billing accuracy, and treatment room utilization, by scheduling appointments and obtaining or updating new and existing demographic data, collecting co-pays/ deposits, and generating patient charts. Asking qualifying questions and entering notes in appointment system.
* Managing both in and out-bound calls for multiple providers in a timely manner. Providing superior, consistent, empathetic patient care via phone and assisting patients in accessing care.
* Comforting patients by anticipating their anxieties and answering their questions while adhering to HIPAA Guidelines.
* Ensuring availability of treatment information by filing, faxing and retrieving patient records.
* Maintaining patient accounts, financial information, and verifying insurance.
* Protecting patients' rights by maintaining confidentiality of personal, medical and financial information.
* Maintaining operations by following policies and procedures.
* Contributing to the Summit team by completing related duties as assigned and consistently 'going the extra mile'.
As an employee of Summit Plastic Surgery we will:
- Ensure you have the support, training and everything necessary to ensure your success as our Appointment Scheduler, Patient Concierge Employee.
- Expect you to assimilate well into the organization, take direction from management and providers, maintain a positive attitude, and always conduct yourself as a professional.
- Always dress and act the part, and represent Summit in the most positive light.
- Serve as a liaison for the patient to resolve any concerns or problems that may arise, while maintaining ongoing communications.
- Additional Information:
- Monday -Thursday 10 hour shifts 7:00AM-5:30PM
- We offer a comprehensive suite of benefits including health and other optional insurance coverage, 401(k) retirement plan and paid time.
- Uniforms provided upon successful completion of 90-day probationary period.
PLEASE NOTE: This position is open to fully qualified, experienced applicants who can demonstrate past performance in medical front office environments, hospital registration, multi-phone lines or closely related fields. POSITION REQUIRES TRAVELING TO OUR OTHER LOCATIONS TO MEET STAFFING NEEDS.
Applicants without a combination of relevant knowledge and verifiable experience need not apply.
Job Type: Full-time
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
- Computer skills: 1 year (Preferred)
- Medical scheduling: 1 year (Preferred)
- Registration: 1 year (Preferred)
Work Location: In person
