The Digital Content Administrator (DCA) is responsible for creating, maintaining, and expanding all company digital platforms. This includes content publishing and coordinating with stakeholders to ensure a quality digital experience across all digital platforms by users. The DCA will optimize and improve the website and all digital platforms, while collaborating with departments to plan and develop website, apps and ecommerce platforms content, style and layout.
Primary Duties and Responsibilities:
- Subject Matter Expert (SME) for Web related products and all digital platforms used by the Ministry (Web Sites, Mobile Apps, E-store, Portals, Aleyant, & Food Services etc.) and may also provide end-user training for these tools
- Creating and managing all Blackthorn events for the Ministry, including required landing pages if needed
- Creating all giving campaigns for Classy
- Manage the World Changers Virtual Learning Center (LMS) by assisting with course creation, ensuring functionality, and training and providing support to end users
- Communicate technical requirements to content providers and ensures that all documents meet established content standards
- Ensure that all digital platforms are functional and provide a welcoming user experience
- Upload broadcast and partnerships products and service videos to required digital platforms within the established schedule
- Create the monthly product rider for Creflo Dollar Ministries and disseminate to all internal parties
- Knowledge of all websites and their backend layout and design
- Maintain company websites by updating web content on a daily/weekly/monthly basis
- Coordinate with Marketing to build website content, including building landing pages when needed
- Assist in troubleshooting web related problems, escalate and coordinate the resolution of difficult system issues with vendors or information technology staff
- Properly prioritize issues as they arise and obtain support from IT team as needed
- Research information that enhances the value of all of our digital platforms
- As with all team members, foster a collaborative working environment, and encourage new ideas from the team
- Monitor and provide technical support related to displayed content on sites, Apps and ecommerce platforms
- Assist with weekend/after hours on call rotation, when needed
- Update and maintain position’s Standard Operating Procedures (SOPs)
Education:
- High School Diploma or GED
- Associate or Bachelor’s Degree
Experience:
- Excellent Communication Skills
- Working knowledge of HTML and CSS or other web-based technologies
- Working knowledge of SEO, Email Marketing & Digital Platform strategies
- Knowledge of website design practices and familiarity with recent trends in marketing, including social networking strategies.
- Proficiency Microsoft Office
- Must be familiar with a variety of web content concepts, practices, and procedures.
- Ability to think dynamically and apply critical thinking to technical and publishing challenges.
- Ensuring all content is relevant and compelling working with Publications, Marketing, Product Development Departments.
- Ability to work on multiple tasks simultaneously.
- Must possess the ability to work in a collaborative, creative team environment
Skills & Abilities:
- Excellent Communication Skills
- Working knowledge of HTML and CSS or other web-based technologies
- Working knowledge of SEO, Email Marketing & Digital Platform strategies
- Knowledge of website design practices and familiarity with recent trends in marketing, including social networking strategies.
- Must be familiar with a variety of web content concepts, practices, and procedures
- Ability to think dynamically and apply critical thinking to technical and publishing challenges
- Ensuring all content is relevant and compelling working with Publications, Marketing, Product Development Departments
- Ability to work on multiple tasks simultaneously
- Must possess the ability to work in a collaborative, creative team environment
- Strong familiarity with English language (grammar, spelling, punctuation, etc.)
- A gracious, Christ-like demeanor in demanding situations
Equipment to be used:
- Office equipment (computer/laptop, telephone, copier, fax, scanner, printer, etc.)
Working Conditions:
- Professional office environment
