Job Overview
We are seeking a dynamic and compassionate Patient Services Representative to join our healthcare team. In this vital role, you will be the first point of contact for patients, providing exceptional customer service and ensuring smooth administrative operations within the medical office. Your energetic approach will help create a welcoming environment, manage patient interactions efficiently, and support the delivery of high-quality healthcare services. This paid position offers an exciting opportunity to be part of a dedicated team committed to patient care excellence.
Responsibilities
- Greet patients warmly and assist them with check-in procedures using patient management software and electronic health records (EHR) systems
- Schedule appointments, confirm patient visits, and coordinate follow-up care in accordance with office protocols
- Collect and verify patient information, including insurance details, medical history, and personal data while maintaining strict confidentiality in compliance with health regulation policies
- Answer incoming calls promptly, address patient inquiries, and direct calls to appropriate healthcare providers or departments
- Manage electronic health records (EHR), ensuring accurate documentation of patient interactions, updates, and medical notes
- Process billing information, insurance claims, and payments accurately while adhering to health insurance knowledge requirements
- Support medical administrative tasks such as data entry, typing reports, and maintaining organized office files
Experience
- Prior experience working in a medical office or healthcare environment is highly preferred
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes
- Knowledge of health regulation policies and compliance standards related to patient privacy and confidentiality
- Experience with patient management software and electronic health records (EHR/EHR) systems is essential
- Strong customer service skills with the ability to communicate effectively via phone and client interactions
- Familiarity with medical terminology, health insurance processes, and billing procedures is advantageous
- Demonstrated ability to handle multiple tasks efficiently while maintaining accuracy in a fast-paced office setting
Join us in making a difference by providing compassionate support to our patients! This role offers an engaging environment where your organizational skills and dedication will directly impact patient experiences. We value energetic professionals eager to contribute to a positive healthcare atmosphere.
Pay: $14.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
