General Summary:
We are looking for a seasonal Front Desk Representative to increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of Garner by IHG.
- Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout stay.
- Retain current clients and grow client base.
- Communicate with supervisors and co-workers and clients in a courteous manner at all times
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
- Handles guest accounts and maintains cash drawer.
- Answers incoming phone calls, processes reservation/cancellation/modification requests, and transfers calls to appropriate departments.
- Maintains a favorable working relationship with all other company employees.
- Working knowledge of all services and facilities of the hotel.
- Ability to assist hotel guests in an effective manner.
- Ability to fully follow supervisor’s directions.
- Ability to remember and recite company promotions and information.
Pay: From $14.00 per hour
Experience:
- Hotel Front Desk: 1 year (Preferred)
Work Location: In person
