Job Classification
Position: Medical Assistant
Reports To: Medical Clinic Lead
Education/Skills Qualifications:
- High school diploma or equivalent
- Completion of a Certified Medical Assistant (CMA) or Medical Assistant (MA) school or program
- Experience in Excel and Word documents
- Experience in utilizing Microsoft or Google Calendars
- Must have good verbal communication skills
- Must have a sound knowledge base of Insurance(s), their quality programs and audit protocol for the Inland Empire region
- Must have good planning skills, well-organized, adaptable, and meticulous
- Knowledge of all HIPAA rules and regulations
Position Requirements:
- Uphold the company’s High-Performance Practices
- Uphold the company’s Leadership Declaration
- Abide by all company policies and procedures
- Abide by the company’s Mission Statement
- Must work as a team player
- Ensure all Prior Authorizations & Referrals, including Tertiary requests, include appropriate documentation and are submitted timely and accurately to the assigned OCS referral coordinator. Please refer to the policy and procedure document.
- Ensure Patient Satisfaction Surveys are completed.
- Perform timely callbacks to patient voice messages, text messages and patient portal messages.
- Message patients timely regarding Rx Refills, DME orders, Provider Feedback to questions, and Lab or Diagnostic tests negative results.
- Be able to problem-solve when patients are confused about care orders or upset about any treatment or care received.
- Rooming Patients, taking vitals, and charting all patients’ current medications in the EMR portal.
- Perform the following procedures but are not limited to Ear lavage, EKGs, Vision Check, hearing test, injections, wound care, splints, and assisting with any other in-office procedures. Also, possible lab draw, if certified.
- Complete paperwork for the following programs P4P, ACO, and 5 Star.
- Complete and submit all appropriate direct referrals/authorizations to insurance carriers
- Send non-direct referrals/authorization to the assigned Outpatient Call Solution (OCS) representative
- Keep all company information, documents, and forms in strict confidence, keeping all information at meetings and topics discussed confidential.
- Ensure all patients, employees, physicians, and organization information is kept in strict confidence.
- Ensure all patient information is kept in strict confidence.
- Must follow all safety and infection protocols
- Must complete applicable logs for all medications, equipment, and others.
- Must complete all Quality Measure Cheat-Sheets accurately and submit them to Clinic Medical Lead
- Ensure the office is kept in a clean and hygienic state
- Make sure clear communication channels are maintained between your provider, Clinic Lead, Clinical Site Manager, and yourself.
- Uphold any policy and procedures that are requested by the Chief Executive Officer (CEO), Chief Medical Officer (CMO), Chief Administrative Officer (CAO), VP of Operations, Director of Operations, and/or Human Resources Department.
Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position of the work that is similar, related, or is a logical assignment to the position. A willingness to work at any site needed for coverage purposes is essential. Ability to lift 25 pounds on occasion. Department changes may occur depending on staffing needs, at that time, amendments to your job description will be made, and these documents with those amended responsibilities will be reviewed with you, to confirm, sign, and date.
