Major Job Responsibility:
To achieve the highest quality of cleanliness for the hotel by directing and coordinating the housekeeping operation in accordance with the standards of Sunridge Hotel Group and the hotel.
Job Duties:
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Provides a clean, well maintained hotel by supervising the Laundry and Housekeeping operations
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Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
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Coordinates availability of rooms by performing inspections
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Supervises the daily activities of the housekeeping staff
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Monitors the responses on customer comment cards; identifies problem areas and formulates solutions
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Conducts continual inspections to determine hotel's overall level of cleanliness; performs follow up
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Strives to promoting safety in your department.
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Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer rooms, rest room supplies, laundry supplies, machines, and equipment
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Schedules and supervises all rotational and special cleaning programs as required
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Secures keys in accordance with hotel's key management policy
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Supervises "Lost and Found"department
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Must achieve required threshold scores according to brand and Sunridge inspections.
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Meets and exceeds customer and team member expectations by providing service and teamwork
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Conducts training on a regular basis
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Provides staff with the skills training to provide value added service to customers
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Utilizes one-on-one training skills
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Monitors service and teamwork on a regular basis and counsels employees as needed
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Performs other duties as required to provide service and teamwork
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Maintains safe working conditions within department and hotel
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Ensures that all employees follow safety rules and procedures
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Takes corrective action where required to improve safety
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Assures that Housekeeping Department operates within approved budget
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Monitors performance of the department against approved budget; makes appropriate
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recommendations as necessary Controls operating and payroll costs of staff
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Contributes to the competitive status and profitability of the hotel by monitory industry trends and recommending appropriate actions to be taken
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Develops and implements techniques to improve the operation
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Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities
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Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction
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Selects, orients, and trains qualified employees
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Conducts effective employee meetings
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Determines, communicates, and monitors achievement of standards of performance on a timely basis
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Employs respectful discipline as required under supervision of general manager
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Adheres to hotel policies and procedures
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Attends work on time as scheduled
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Follows hotel grooming and dress standards
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Minimizes safety hazards by following all safety rules and procedures
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Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
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Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
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Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
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At all times projects a favorable image of Sunridge Hotel Group and the hotel to the public
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Performs such other ancillary and related duties as may be assigned.
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The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
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The employee may need to clean rooms, do laundry or clean the lobby as needed
