Patient Experience Coordinator
Are you a people person who loves helping others, staying organized, and creating exceptional patient experiences? We are looking for a Treatment Coordinator who will play a key role in helping patients understand their treatment options, navigate finances, and feel confident moving forward with their care.
This position is ideal for someone who is warm, professional, detail-oriented, and motivated by helping both patients and the practice succeed.
About Us
We are a privately owned, family-focused dental practice committed to providing outstanding care in a welcoming environment. We pride ourselves on treating our patients like family and creating an experience that keeps them coming back for years.
Responsibilities
- Present recommended treatment plans in a clear and confident manner
- Discuss treatment options and help patients understand the value of their care
- Review fees, insurance estimates, financing options, and payment arrangements
- Help patients schedule and commit to needed treatment
- Follow up with patients who have unscheduled treatment
Schedule Management
- Maintain a productive and full schedule for doctors and hygienists
- Confirm appointments and minimize cancellations and no-shows
- Fill openings quickly when schedule changes occur
- Monitor daily and future schedules to maximize efficiency
Patient Experience
- Serve as a positive first and last impression for every patient interaction
- Welcome patients with professionalism and enthusiasm
- Build strong relationships with patients and their families
- Handle patient concerns with empathy and excellent customer service
- Create a five-star experience that encourages referrals and patient loyalty
Administrative Duties
- Verify and explain insurance benefits
- Coordinate patient communications by phone, text, and email
- Maintain accurate patient records and documentation
- Work closely with the clinical team to ensure smooth patient flow
Qualifications
- Previous dental experience preferred
- Treatment coordinating experience preferred
- Strong communication and interpersonal skills
- Excellent organization and multitasking abilities
- Comfortable discussing finances and asking patients to move forward with treatment
- Positive attitude and strong work ethic
- Ability to thrive in a fast-paced environment
- Experience with dental software is a plus
What Success Looks Like
- Patients feel informed, valued, and excited about their treatment
- The schedule stays productive and well-filled
- Treatment acceptance rates increase
- Patients consistently leave positive reviews and refer friends and family
- Every patient interaction reflects our commitment to exceptional care
Compensation & Benefits
- Competitive hourly pay based on experience
- Paid holidays and PTO
- Supportive team environment
- Opportunity for growth within a growing practice
If you love helping people, building relationships, and making a meaningful impact on patients' lives, we'd love to meet you. Apply today!
Pay: From $20.00 per hour
Benefits:
Work Location: In person
