Company Overview
Millennium Hospitality Management Group is a western United States-based management company dedicated to being a premier third-party management, investment, and ownership group for the hospitality industry nationwide. Our mission is to create a results-oriented leadership team with spirited, well-trained associates who deliver memorable guest experiences while ensuring strong returns for our owners and investors.
Position Overview
We are seeking a motivated and service-oriented Hotel Front Desk Supervisor / Valet Supervisor to oversee the daily operations of both the front desk and valet services. This hybrid leadership role is ideal for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional guest experiences. The successful candidate will ensure seamless coordination between the front desk and valet teams while maintaining the highest standards of customer service, efficiency, and professionalism.
Key Responsibilities
Front Desk Operations
- Supervise daily front desk operations, ensuring smooth check-in and check-out experiences.
- Support, coach, and train front desk staff on service standards and hotel procedures.
- Resolve guest concerns promptly and professionally.
- Monitor room availability, reservations, billing accuracy, and guest requests.
- Ensure compliance with hotel policies, cash handling procedures, and brand standards.
- Assist with scheduling and shift coverage as needed.
Valet Operations
- Oversee daily valet operations to ensure safe, efficient, and timely vehicle service.
- Supervise valet attendants and maintain high standards of professionalism and guest interaction.
- Coordinate vehicle flow during peak arrival and departure times.
- Ensure proper vehicle handling, key control, and safety procedures are followed.
- Address guest transportation and parking concerns with urgency and professionalism.
Leadership & Administrative Duties
- Foster a positive, team-oriented work environment.
- Conduct training, coaching, and performance feedback for team members.
- Assist with hiring, onboarding, and scheduling staff.
- Maintain accurate reports, incident logs, and daily operational records.
- Collaborate with hotel management to improve guest satisfaction and operational efficiency.
- Step in to support either department as business needs require.
Qualifications
- Previous supervisory experience in hotel front desk, valet, or hospitality operations preferred.
- Excellent leadership, communication, and problem-solving skills.
- Strong customer service mindset with the ability to remain calm under pressure.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with hotel property management systems is a plus.
- Valid driver's license with a clean driving record (required for valet responsibilities).
- Ability to stand, walk, and work outdoors when assisting valet operations.
What We Offer
- Competitive pay
- Full-time, stable employment
- Paid time off
- Opportunities for career advancement
- Supportive team environment
- Employee hotel discounts (if applicable)
If you're a hospitality professional who enjoys leading teams, creating memorable guest experiences, and ensuring smooth hotel operations, we'd love to hear from you. Apply today to join our team!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Work Location: In person
