Office & Quality Administrator
JET Metals, Inc · ST MARYS, PA · Full-time
Full-time On-site$18 – $30 / HR
About the role
We are looking for a detail-oriented and organized Office & Quality Administrator to join our team. This is a hands-on role that sits at the intersection of day-to-day office operations and quality assurance, making it ideal for someone who takes pride in keeping things running smoothly and to a high standard. You will be the go-to person for inventory management, customer communications, and internal coordination — all while supporting our quality processes and documentation.
What you will be doing
- Processing orders, coordinating with customers and suppliers, and managing inventory levels
- Serving as a first point of contact for customers via phone and email, handling enquiries professionally and ensuring timely follow-up
- Supporting internal communication across departments — generating and coordinating schedules, distributing updates, and keeping records accurate
- Helping maintain quality documentation including SOPs, controlled documents, and corrective action records
- Assisting with internal audits and reporting on key metrics
- Identifying process gaps and suggesting improvements to keep operations efficient and compliant
- Providing general administrative support to the team as needed
What we are looking for
- Previous experience in an office administration or operations role
- Strong written and verbal communication skills — confident on the phone and professional in writing
- Experience with inventory management or stock control
- Familiarity with quality systems such as ISO 9001, document control, or audit support (Preferred)
- Proficiency in Microsoft Office — particularly Excel and Word
- Experience with a QMS or ERP platform (Preferred)
- A naturally organised, process-minded approach with strong attention to detail
- Ability to manage multiple priorities and communicate proactively when issues arise
What we offer
- Competitive pay based on experience
- Paid time off and holidays
- Health and dental benefits
- 401(k) retirement with company match
- Supportive team environment
- Opportunities for professional development
- Stable, long-term role with room to grow
About us
JET METALS is a locally owned business operating in the Powder Metal industry for over 25 years. We are customer focused company founded on principals of mutual respect, empathy, and considerate behavior. JET services the powder metal industry by providing quality powder blends. We exceed customer expectations through our unmatched customer service, precision, and speed.
Pay: $16.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
